Customer Support Hero

1 week ago

Hamilton, Canada Beswick Tree Service Full time

**Who We Are**:
We are a 75-year-old tree service company headquartered in Hamilton, serving Burlington, Cambridge, Brantford, Hamilton and the surrounding areas. We are on a mission to become Canada’s best-run tree service company. We value work ethic, innovation and a can-do attitude.

**Your Mission**:
As one of our Customer Support Representatives, you’ll be the voice that guides our customers through their journey. From answering calls to processing quote requests and handling permits, you’ll ensure they have an amazing experience with us. It is our company goal to double in size over the next 5 years - if you want to remain as a CSR throughout your time here, that’s fine - but ideally, you want to land somewhere where you can take on additional roles, responsibilities and learn new things.

**What You Bring**:

- A growth mindset: you believe that everything can and should be improved. You are not afraid to jump headfirst into artificial-intelligence tools and view them as augmenters, not as something that will replace you
- A knack for organization and a very strong attention to detail. Mistakes drive you nuts.
- Knowledge of how to work in a CRM and an appreciation for keeping it squeaky clean
- Stellar communication skills and a friendly vibe
- Patience and a willingness to go the extra mile: you are not in a rush to leave when there is still work to do
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- A positive attitude and the drive to make a difference

**Why You'll Love Working with Us**:

- Opportunities for growth and development: there is no shortage of work to take on outside of the CSR position (lead generation, outbound calling, customer experience, database management, automations, HR, hiring & recruiting)
- We’re passionate about what we do, and we want to be the best at what we do
- We have hands-on management and ownership who drive the business forward, every single day
- We’re committed to helping you grow, because as the business grows, the required skillsets of our people grow. Our goal is to support your career progression and make sure you have the tools and knowledge to thrive.

**Innovation and Technology**:
We **strongly** embrace new technology and innovative practices to stay ahead of the curve. We believe that the tree service industry, like many trades-businesses, is ripe for disruption and to be augmented by technology, AI and automation. Whether it’s using the latest tools or finding smarter ways to work, we’re always looking for ways to improve. Your creativity and ideas will help us push boundaries and achieve great things together.

**Show Us What You've Got**:
“Tell us about a time when you identified an opportunity for improvement in your previous role. How did you approach it, and what was the outcome?”

Pay: $20.00-$30.00 per hour

Expected hours: 40 - 50 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Please answer the Show Us What You've Got section

Work Location: In person

Expected start date: 2025-06-16

  • Bilingual Client Support Associate

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...

  • Client Support Manager

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    Get AI-powered advice on this job and more exclusive features. This range is provided by Employment Hero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$75,000.00/yr - CA$90,000.00/yr Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone....

  • Crew Leader

    2 weeks ago

    Hamilton, Canada Grill Hero Full time

    **Service Crew Leader $19-$24/hr** **Students Welcome to Apply!!** **Position Highlights** - Highly Competitive Wages - Benefits - Tips + Bonuses - Working Outdoors - Unbeatable Customer Service & Upselling Experience **Company Summary** Grill Hero's mission is to improve barbecue health, safety and performance by providing a professional barbecue...

  • Lawn Mowing

    2 weeks ago

    Hamilton, Canada Lawn Hero Full time

    We are now hiring for our summer lawn mowing team at Leaf Hero! We currently have full-time, part time, and occasional availability positions available! How this position works: You will be required to mow, trim, and blow grass clippings from residential properties. We have customers available in cities across Ontario, and you are able to choose the clients...

  • General Labourer Service

    2 weeks ago

    Hamilton, Canada Grill Hero Full time

    **General Labourer Service & Repair Technician **$19-$23/hr** **Position Highlights** - Competitive Wages - Benefits Available - Tips + Bonuses - Working at different locations - Advancement opportunities - Increased customer service & technical skills **Company Summary** Grill Hero's mission is to improve barbecue health, safety and performance by...

  • Compliance Analyst

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    About Employment Hero Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. The EH Way We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission...

  • Payroll Associate

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...

  • Compliance Analyst

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...

  • Canada Brand Lead

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK...

  • CRM Manager

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Employment Hero Full time

    About Us Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and serve over 300,000 businesses and more than 2 million employees across six countries....