Service Desk Team Lead
7 days ago
Service Desk Team Lead **PURPOSE** - The Service Desk Team Lead motivates, develops, and leads a team of Process Controllers, Service Desk Experts and Service Desk Agents to ensure delivery of Incident and Request management to agreed levels of service on a day-to-day basis. - Under the direction of the Service Desk Manager will ensure all Service Desk Services, Delivery commitments and Deliverables required under the Contractual Agreement are provided to the CLIENT in accordance with the Agreement. - This includes managing and monitoring of XLAs/SLAs (Experience Level & Service Level Agreements), the ongoing management of Service Desk Operations to provide the agreed levels of service, and continually and proactively working to improve service delivery, value-add and meet sustainability targets. - Reports to the Service Desk Manager **EXPERIENCE** - 3-5 years of experience in a high-volume Service Desk - 2-4 years of experience in a Service Desk leadership role in Managed Services - 3+ years of people and organizational leadership experience **KEY ACCOUNTABILITIES** - Manages the Service Desk Team agents’ delivery to the customer contracted service commitments & continual service improvements driving development, effectiveness, and innovation. - Develops effective relationships with customer’s management team. - Actively owns service risks & improves productivity for customers & Fujitsu to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer). - In conjunction with the customer identifies & defines continuous service opportunities and manages deployment and acceptance into service (in conjunction with client). - Proactively leads internal and external suppliers in a service partnership as ‘One Service Team’. - Leads the continual improvement of Service Delivery standards & practices. - Conducts one-on-one meetings with all staff and leads monthly and quarterly reviews with the team and clients. **COMPENTIENCIES** - Proficient with managing and delivering superior Customer Satisfaction - when needed can develop and implement a Continuous Improvement & Action plan. - Strong written and verbal communication skills and capable of interfacing directly with clients. - Good data analysis and reporting skills - Able to manage medium size teams (
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IT Service Desk Lead
1 day ago
Edmonton, Canada AutoCanada Full timeJoin the ride! Position: IT Service Desk Manager Location: AutoCanada Home Office, Edmonton, AB Classification: Full-Time, Immediate Hire About The Role As a Service Desk Manager, you will be a key member of our Technical Support Services team, providing exceptional technical support and leadership to our internal customers. You will be responsible for...
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IT Service Desk Lead
12 hours ago
Edmonton, Canada AutoCanada Full timeJoin the ride!Position: IT Service Desk ManagerLocation: AutoCanada Home Office, Edmonton, ABClassification: Full-Time, Immediate HireAbout the Role:As a Service Desk Manager, you will be a key member of our Technical Support Services team, providing exceptional technical support and leadership to our internal customers. You will be responsible for...
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IT Service Desk Lead
1 week ago
Edmonton, Canada Cambridge Housing Authority Full timeJoin the ride! Position: IT Service Desk Manager Location: AutoCanada Home Office, Edmonton, AB Classification: Full‑Time, Immediate Hire About the Role As a Service Desk Manager, you will be a key member of our Technical Support Services team, providing exceptional technical support and leadership to our internal customers. You will be responsible for...
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IT Service Desk Lead
3 days ago
Edmonton, Alberta, Canada AutoCanada Full timeJoin the ridePosition:IT Service Desk ManagerLocation:AutoCanada Home Office, Edmonton, ABClassification:Full-Time, Immediate HireAbout The RoleAs a Service Desk Manager, you will be a key member of our Technical Support Services team, providing exceptional technical support and leadership to our internal customers. You will be responsible for overseeing the...
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IT Service Desk Lead
1 day ago
Edmonton, Alberta, Canada AutoCanada Inc. Full timeJoin the ridePosition: IT Service Desk ManagerLocation: AutoCanada Home Office, Edmonton, ABClassification: Full-Time, Immediate HireAbout the Role:As a Service Desk Manager, you will be a key member of our Technical Support Services team, providing exceptional technical support and leadership to our internal customers. You will be responsible for...
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Edmonton, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...
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Edmonton, Alberta, Canada Long View Systems Full time $60,000 - $79,847Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...
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Team Lead, HR/finance Service Desk
7 days ago
Edmonton, Canada University of Alberta Full time**Department** Vice-President Finance & Administration - Shared Services Staff Contact Centre **Salary range** $64,618.31 to $90,053.44 **Hours per week** 35 **Grade** 11 **Posted date** October 4, 2024 **Closing date** October 18, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff...
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Edmonton, Canada Cambridge Housing Authority Full timeA leading service provider in Edmonton is seeking an IT Service Desk Manager to lead their Technical Support Services team. This role includes overseeing the Service Desk team, ensuring efficient resolution of technical issues, and driving continuous improvement. Ideal candidates will have over 3 years of experience in IT service desk operations, excellent...
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Edmonton, Canada AutoCanada Full timeA leading automotive company is looking for an IT Service Desk Manager to lead their Technical Support Services team in Edmonton. This role involves overseeing the Service Desk team, ensuring efficient resolution of technical issues, and driving continuous improvement. The ideal candidate will have a strong background in IT service desk operations, excellent...
