Customer Information Service Representative

1 week ago

White Rock, Canada Sea Gods Stand Up Paddleboards Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
**Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Assist in the preparation of brochures, reports, newsletters and other material
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Photoshop
- Social Media
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Handling heavy loads
- Physically demanding
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits

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