Program Manager-combined Med/surg

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The Manager of the Chest Program is an innovative, self-directed, results orientated individual with a visionary and collaborative style in which to provide leadership to the Chest Program. The Program Manager is responsible for the overall management of the human, fiscal, and material resources required to meet patient needs for the Programs. As a leader, the Program Manager provides, facilitates and promotes the best possible professional service to the patients and employees of the department, the organization and the community we serve.

**POSITION RESPONSIBILITES**

**_Human Resources Management _**
- Maintains appropriate staffing levels within approved operating budget e.g. minimizes overtime.
- Supervises and manages the performance of professional and support staff.
- Hires, promotes, disciplines and terminates staff, as required.
- Manages employee relations issues, promoting a teamwork environment where staff can interact productively and efficiently.
- Develops, implements and communicates performance measures; conducts regular performance appraisals of direct reports, and provides ongoing coaching and feedback for direct and indirect reports.
- Monitors/addresses employee absenteeism as per hospital attendance program.
- Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.
- Develops, implements, and communicates performance measures; conducts performance appraisals of direct reports, providing ongoing coaching and feedback.
- Adheres to the development and continuation of a safe and effective work environment by ensuring staff are equipped with all required Personal Protection Equipment, properly trained according to unit standards, abide by relevant legislation, policies, and procedures (i.e., Occupational Health & Safety Act, Public Hospitals Act) and perform work duties in accordance with SMGH’s Code of Conduct.

**_Corporate / Program Contributions _**
- Participates in program planning through involvement within program structures/committees.
- Facilitates the understanding of program management through involvement and communication with key stakeholders both internally and externally.
- Participates in program, hospital and professional leadership initiatives/committees.
- Maintains program and corporate perspective in day-to-day operations, including an awareness of how actions impact the larger whole.
- Supports corporate management and leadership initiatives.
- Initiates and sustains collaboration across programs.
- May p articipate in the clinical-on-call rotation.

**_Resource Management _**
- In collaboration with the unit-based team, effectively uses budget, statistical utilization data to make decisions on daily basis and /or make recommendations for change.
- Creates and maintains environment that stimulates staff thinking and involvement in unit-based planning.
- Recognizes factors impacting on quality work life for staff and responds appropriately.
- Ensures daily rounds are conducted through interdisciplinary team approach and the findings communicated to the attending physician regularly.
- In collaboration with the unit-based team, Program Director and senior hospital management; prepares, monitors and administers assigned budget.
- Identifies factors and makes recommendations for influencing factors regarding budget variances.
- Participates in the identification and implementation of strategies to streamline operations and improve service.

**_Leadership and Collaborations _**
- Assigns and provides opportunity for individual professional growth.
- In consultation with staff, develops criteria for performance evaluation.
- Identifies potential opportunities for staff development through recognition of individual concerns, motives, strengths and limitations.
- Establishes and maintains a communication system that is based on interdisciplinary approach to care delivery.
- Establishes and maintains a communication system that fosters the flow of information at unit and program level.
- Acts as liaison between patients/families, when appropriate, with members of the unit team.
- Supports integration of unit viewpoint at program and corporate level.

**_Quality Improvement: _**
- Understands and exemplifies the contribution of provision of quality care outcomes.
- Evaluates quality of service/program to key stakeholders with established monitoring and reporting systems.
- Promotes excellence in the provision of service by establishing interdisciplinary approaches to provide and maintain a well-coordinated delivery of care.
- Collaborates with other departments as appropriate on quality issues.
- Participates in quality planning at both the service and program level as they relate to both patient care and work environment.
- Establishes systems that utilize information regarding customer needs both internally and externally.
- Establishes and maintains systems for customer feedback and tracking.

**_Educatio