IT Support Analyst

4 days ago

Calgary, Canada CEDA Full time

**Company Description**
CEDA specializes in industrial maintenance, turnaround and environmental services and has a proud history in North America with roots extending back to 1973. Our talented and experienced team is committed to delivering world-class solutions to help our clients maximize production, mitigate risk and avoid costly outages, always with safety top of mind.

We are committed to putting the right people, in the right place, at the right time while offering an inclusive work environment, opportunities for professional development, a competitive compensation package and excellent benefits.

If you’re ready to take the next step in your career, CEDA has opportunities for you

CEDA is currently seeking a Dynamics AX Support Analyst for a 12-month contract position based out of our Calgary, Alberta office.

**What we offer**:

- Monday - Friday in a flexible office environment. Yes, we currently offer **hybrid work** arrangements
- Variety: changing work scopes from one day to the next - there is always a new challenge
- CEDA’s Office is** located along the beautiful Bow River**

**Key Duties and Responsibilities**
- Collaborate with IT and functional teams to ensure smooth operations during the transition
- Provide timely responses and resolutions to user issues in both Dynamics AX2012 and D365
- Contribute to testing, validation, and comparison of AX2012 vs. D365 functionality
- Support data migration efforts, including the validation and reconciliation of financial and operational data
- Assist in troubleshooting data discrepancies and functional changes between AX and D365
- Run and maintain SQL-based reports to support both AX2012 and D365 transition needs.
- Assist in creating and modifying PowerBI dashboards
- Support data integrity efforts to ensure a clean migration to D365
- Maintains accurate documentation for common user issues and resolutions for both AX and D365 environments
- Assist in training end-users on new D365 workflows and reporting tools

**Role Specifications**:

- 3+ years’ experience in ERP support, preference within a Dynamics AX or similar ERP environment is required
- A Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field is required
- Experience with D365 Finance & Operations is preferred
- Experience with Salesforce is a strong asset
- Experience with PowerBI and reporting tools is preferred

**Skills**:

- Strong organization, prioritization, and **problem solving** skills with a high attention to detail
- You have an uncompromising belief in **teamwork** that allows you to effectively collaborate with others while supporting the goals of the business
- A positive self-starter mentality, who’s willing to take initiative and work independently and also **collaborate on improvements and innovation**

**Additional Information**
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.

To learn more, please also visit our page to view upcoming job fairs and events or follow us on Facebook.

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