Auto Parts Store Counterperson

**Position Title**: Auto Parts Store Counterperson

**Location**: Burlington, ON or Dundas, ON

**Type of Employment**:Full-time permanent

**Compensation**:Competitive compensation based on experience and comprehensive benefits package

**Hours**:

- 40 to 44 hours per week
- Alternating Saturdays

**Who are we looking for?**
- A dedicated individual looking for long-term employment with opportunity for growth and is committed to working reliably for 40 to 44 hours per week
- A team player with a strong work ethic, positive attitude and customer-focused mindset
- An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience

**Who are we?**

**Position Summary**

Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide professional customer service and process orders using automotive knowledge, company systems and parts catalogues. The individual will also pick, pack, ship, receive, stock and organize automotive parts and effectively deliver automotive parts to customers. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals.

**Key Responsibilities**
- Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
- Answer inbound calls and ensure all calls are answered in a professional manner
- Conduct follow-up calls to customers as necessary
- Efficiently and safely load auto parts into delivery vehicles
- Efficiently deliver parts, being mindful of customer requests
- Complete necessary paperwork (e.g. warranty forms) in an accurate manner
- Maintain overall store appearance by cleaning and organizing on a regular basis
- Pick, pack, ship, receive, stock, and organize auto parts when necessary
- Other reasonable duties as assigned by the management team

**Key Requirements and Experiences**
- ** Automotive aftermarket parts knowledge/experience (customer service, sales, repair) required**:

- ** Customer service experience** **required**:

- ** A valid G Driver’s license and clean 3-year abstract required**:

- Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite including Word and Excel, online database and web-based training)
- Basic mathematical skills and understanding of basic units of measurement
- Ability to sort items alphanumerically

**Desirable Skills and Abilities**
- Knowledge of wholesale practices and techniques
- Strong communication skills (verbal and written)
- High level of professionalism
- Positive attitude with a flexible mindset
- Accountability and dependability
- Excellent ability to work independently and as a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Ability and willingness to learn new technology and procedures
- Attention to detail and excellent organization skills
- Ability to multi-task
- Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
- Ability to understand, respond to and work with a diverse population
- Strong willingness to improve, learn and adapt in accordance with new practices and change

**Physical Demands and Work Environment**
- Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
- Ability to walk, stand, climb ladders and stairs, balance, lift and bend on a regular basis

**Why work with us?**
- A supportive culture with the opportunity for a long-term career
- Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Competitive wage based on experience
- Employee pricing on products, social club perks and employee appreciation events
- Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network

**References**

References from previous employment or education may be required.

**Safety-Sensitive Position**

This position is a **safety-sensitive position**. The employee must be free from impairment while at work and be fit for duty, as a high alertness level is absolutely required.

INDHP