Claims Processing Agent

2 weeks ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Call centre / Permanent, full-time / Telework / Montreal, Quebec _

The** Claims Processing Agen**t is responsible for answering client calls regarding the processing of claims.
- Main responsibilities:

- Handle or redirect incoming calls to the claims processing agent team
- Process glass breakage claims
- Make suggestions and/or recommendations to improve operations in the position’s area of responsibility
- Perform other related duties as requested by immediate supervisor

This position consists of repetitive work that requires detail and precision. It also includes frequent periods of intense work where volumes are high.

Job requirements:

- High school diploma
- Because you will be communicating with both French
- and English-speaking clients, we require that you possess excellent French and English communication skills (oral and written)
- One to two years of experience in a similar position / call centre (asset)
- Ability to navigate multiple computer systems simultaneously with ease
- Ability to understand certain interrelationships between computer systems
- Good knowledge of client processes
- Excellent customer service skills
- Personify the company’s values in day-to-day work
- Excellent attention to detail
- Strong ability to work under pressure
- Autonomy and resourcefulness
- Ability to build good relationships with others

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

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