Membership Associate

**Membership Associate**
Laurier Brantford YMCA
100 Water Street
Brantford, ON N3T 0P1

**Hourly Wage**: $15.50
**Position Status**:Part-Time
**Placement**:Immediate

**Nature & Scope**:
This position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays.

The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Data entry utilizing Avocado Software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Member access responsibilities including use of Avocado Software and member account interpretation

**Qualifications**:

- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills (Avocado experience is preferred)
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.

**Quality Focus**
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery

**Initiative**
Does the right thing at the right time without being asked.

**Teamwork**
Actively builds teams and encourages open relationships for maximum organizational effectiveness.

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the _Accessibility for Ontarians with Disabilities Acts (AODA) _and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

**APPLY NOW**

If you are interested in this position, please **v**isit this page*

to complete the YMCA Employment Application From and follow the instruction for submitting your cover letter and resume, along with documentation to verify requirement of the position.

**We thank all applicants; however, only those considered for an interview will be contacted.**

**Job Type**: Part-time

**Salary**: $16.55 per hour

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Ability to commute/relocate:

- Brantford, ON N3T 0P1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person