Box Office Representative

Box Office Representative

AdmitONE (an MRG Group company)

Toronto, Ontario

**WE CREATE POSITIVE SHAREABLE EXPERIENCES**

The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 10 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners. In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and California later that year.

AdmitONE is a fast growing ticketing company that has become an industry leader in hospitality, events, and live entertainment.

AdmitONE, an MRG Group company, is not just a ticketing company, it’s an experience portal built by event and experience creators. Decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver positive, shareable experiences when discovering and purchasing tickets.

**The Position**:
Reporting directly to the Manager, Client Service - AdmitONE, the Box Office Representative will provide on site support to AdmitONE clients and venues in execution of events from a Box Office perspective.

**The Role Responsibilities**:

- Maintain a positive and proactive approach to ticketing activities at the Box Office with a strong commitment to superior customer service
- Provide support and assistance to the Manager, Client Services in all areas of Box Office and ticketing operations including ticket processing using AdmitONE
- Work from the Queen Elizabeth Theatre (QET) and Adelaide Hall for in-person ticket sales and answering guest questions about AdmitONE and our venues.
- Work at Offsite venues to sell or issue event tickets.
- Inventory Management (releasing holds, processing paid and comp sales)
- Communicate with both venue and production managers pre-show to ensure all event information is received and understood
- Some travel may be required from time to time.
- Other duties as required.

**Must-haves**:

- Our shows and events take place in the evenings, during weekends and on holidays. As a result, flexibility to work these shifts is required.
- While this role will be located primarily at the Queen Elizabeth Theatre and Adelaide Hall, flexibility to work the box office at other various venues throughout may be required.
- Excellent written and verbal communication skills.
- Accuracy and strong attention to detail.
- Ability to maintain strong relationships with those both inside and outside the business.
- Innovative, creative and critical thinking.
- Problem solving and analytical abilities.
- Project management, multi-tasking, and time management.
- Ability to work well with a team or individually.

**What’s In It For You?**
- Participation in the MRG Travel Ambassador Program.
- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters.
- Employee Discounts to our concerts/shows, at our hospitality venues.
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected.
- Career development opportunities with a company that encourages individuals to learn and grow.

**Terms & Expectations**

Due to the nature of the work, after hours correspondence may be required

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $15.50 per hour

Schedule:

- Evening shift
- Every Weekend
- Night shift
- On call
- Weekends as needed

Work Location: In person