Community Success Manager

**Our SaaS Company**

At our company your talents will support our mission—to empower every human to work and live to their maximum potential and impact. A tech company has a soul; it has an unmatched energy that is nimble, creative, optimistic, and hyper-focused. We are looking to build out a team of high achievers who are trustworthy, honest, curious, confident, and who show integrity and humility.

**Our promise **is to inspire you to be creative with your talent, confident and supported in sharing your work. Together, we will create an atmosphere fostering a sense of connection and purpose.

**Areas of Autonomy**

**Create Community Collaboration Spaces**
- Drive and develop strategies to grow community through social media outreach, events, and partnerships.
- Be familiar and be able to navigate and lead communities on: Linked In, Discord, Slack, University website forums, parent group spaces, Facebook, Reddit, TikTok.

**Grow Multiple Community Collaboration Spaces**
- Expand the community by attracting new members and increasing participation.
- Create and curate valuable and relevant content for the community.
- Write and link blog posts to drive new member engagement.
- Develop educational resources to enhance knowledge sharing online.
- Moderate forums to maintain a positive and constructive environment.
- Host webinars to facilitate real-time interaction and learning.
- Conduct live chat sessions for immediate engagement and support.
- Share industry news and updates to keep the community informed.

**Create & Maintain Community Leader Connections**
- Develop and foster connections with community leaders, influencers, ambassadors, and bloggers to enhance community engagement and visibility.
- Maintain strong relationships with leaders in the community, understanding their goals, and challenges.
- Regularly communicate with community leaders to build trust and rapport, acting as the primary point of contact.
- Support community leaders write content about Monogram, and our software.
- Work within house development team to create our very own, Monogram, community collaboration space for our key stakeholders to find one another.
- Engage with potential community leaders to understand their needs, introduce the company's products or services, and demonstrate the value proposition.

**Create & Maintain Integrity of Community Spaces**
- Establish and enforce community guidelines to maintain a positive and respectful environment.
- Monitor community interactions and create processes to ensure Monogram handles all interactions consistently online.
- Encourage adherence to community guidelines and foster a culture of inclusivity and mutual respect.
- Answer questions on online forums and provide guidance to members regarding the Monogram concept.

**Standard Responsibilities**
- Updating, and maintaining the integrity of our CRM system.
- Collaborates closely with marketing to identify new business opportunities.
- Effectively communicate the Monogram value proposition and our software to the community groups and core leaders.
- Actively listen and understand community requirements and convey information clearly and persuasively with the Marketing and Product development team.
- Strong analytical skills to gather and interpret data related to community engagement.
- Identify patterns, trends, and opportunities for improvement to serve the community more effectively and create better internal business processes.
- Be active individually on social media networks and platforms.
- Work with the Product team to help Marketing draft communications to inform community about Product releases and business updates.
- Act as a bridge between the community and the company, relaying feedback and suggestions to relevant internal teams.

**Experience**
- 3-5 years of experience in roles such as an Online Community Moderator, Social Media Management and or Content Creation, as well as Project Management roles.
- Experience in the technical industry is advantageous, with experience in analytics and data analysis.
- Significant experience with relationship management, and community building (focus on digital spaces).
- Degree in Communications, Business, Psychology/Sociology (or equivalent experience).
- Preference for those who hold certifications such as: Community Management Certification, or Customer Success Manager Certification.
- Proven proficiency in using Microsoft Teams, Microsoft 365, project management tools and customer relationship management (CRM) systems.

**Qualities & Characteristics**
- Excellent people management skills.
- Naturally passionate about tech, and has an eye on the future of technology e.g. constantly reading tech news, interested in attending tech conferences, regular listener of tech related podcasts.
- A burning passion to make a difference.
- Thoughtful, rational decision-making skills, and thrives in making decisions.
- Thrives in a fast-paced environment.
- Love for leadership and te