Bilingual (French/english) Customer Order Management Representative

2 weeks ago

Cambridge, Canada Fuchs Lubricants Full time

MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

**Salary**:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $27.00 - $30.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifica-tions as well as internal equity.

**Your Responsibilities**:
As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and ex-cellent time management. Responsibilities include, but are not limited to:

- Receive and process sales orders to ensure timely and complete delivery.
- Assist in creating and maintaining new customer accounts.
- Manage customer master data and handle pricing administration.
- Address pricing variances with customers and the sales team.
- Build and maintain strong relationships with our Canadian sales teams.
- Process return authorizations and credit requests.

**Qualifications we are looking for**:

- Post-secondary education or equivalent work experience.
- 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
- Strong written and verbal English and French communication required.
- Microsoft Excel experience.
- ERP experience (SAP preferred).
- Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pres-sure.
- Experience with 3rd party customer portals, Ariba is a plus.
- Ability to work flexible hours between a 7:30 am - 7:30 pm (ET) / 6:30 am - 4:30 pm (PT) timeframe.

**These are your benefits**:
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (M/F/d/v).

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