Applications Specialist

Join a tech company that’s making a difference in healthcare At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information around the world. What’s cool about this job? As a Clinical Application Specialist, you will be a part of the deployment team for new PACS installations and product updates/additions for our existing customers. You will deliver all external training including on-site, in classroom and web based and act as a workflow consultant to prepare the customer for a transition on to the Sectra platform. **In this position, you will**: Perform PACS workflow analysis to understand each customer’s unique needs and intricacies. Plan and schedule training activities for customers during the deployment project. Provide workflow support to the customer during acceptance testing Provide training in one-on-one and classroom settings on site, as well as web-based training. Provide positive, professional and cohesive company image when representing Sectra and our products. Ensure Sectra's customers have the required knowledge to efficiently use our products. Travel (25%- 30%) Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction. How we make your job meaningful and rewarding As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day. In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including: Education assistance for team members to continuously enhance their knowledge Robust health, dental and vision benefits, effective the month following your start date Monthly health spending account RRSP matching after 3 months Reimbursement of home internet expense Travel allowance Minimum 4 weeks of vacation Work with great people AHMED AOUICHA Support Engineer "My passion is helping people, and I like the responsibility that comes with my role." HANNA BÄCKER First Line Support and Upgrade Coord "Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives." Skills & Requirements So, are you a fit? We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success: A drive to make things happen A longing to make a difference in the healthcare industry A hunger to learn and improve at every opportunity A true team player eager to share your knowledge with the team Think you’ve got what it takes? Great. Here's a few more boxes we’re also hoping you can tick: A master’s, bachelor’s or equivalent degree with a strong academic performance Prior Clinical Application Specialist and/or Radiology Technologist Fluency in English with excellent presentation skills and computer skills You demonstrate a passion and commitment toward exceeding our customer’s expectations You like to teach and explain complex things and you are good at it You are patient, caring and inspiring. You can think outside the box and can keep calm in stressful situations. You like to create training material **Also nice to have**: You understand and have experience in PACS, both using and configuring You can handle multiple simultaneous demands. You like to troubleshoot technical integration and clinical issues. Equal opportunity employer Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and