Director, Digital Delivery

**Requisition ID**: 229739

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

The mandate of the Director, Digital Delivery (DDD) is to optimize and streamline the digital product and experience organization’s priorities against capacity as well as deliver change through automation and reengineering of business processes and to ensure continuous improvement and support of Tangerine's strategy. The DDD overseas all digital delivery / scrum masters / Business Analysts. In addition, the Director, Digital Delivery (DDD) is responsible for producing the standards, guidelines, and policies with respect to business cases, project management and planning of projects. The DDD defines and manages development and operational projects and manages major project requests from inception to implementation. Detailed documentation regarding these processes is available to any employee who is involved or would like to know more about the processes.

**Purpose**:

- The Director, Digital Delivery, reports to the Managing Director of Digital Wealth.
- DDD partners with the Value Realization Office to manage capacity and priorities on strategic bank initiatives focused on identifying and solving tough business problems that are impeding successful value realization.
- Leads and manages the digital product delivery leads / scrum masters / Business Analysts and ensures best in class product and software delivery through skills optimization, best practices and rigor and governance over processes and ways of work / operations.
- Establishes a continuous change program that identifies change needs, change velocity, and quality of target-state achievement; team diagnoses root cause issues and impediments that may be applicable to all parts of the business.
- Responsible for ensuring adoption and execution of annual funding process, quarterly reviews, and cross-program orchestration. Identifies cross-Product dependencies and works to ensure they are accounted for in planning.
- Responsible for method standards and practices; coaching and training development; method evolution and continuous improvement. Agile and DevOps evolution falls under this leader.
- Builds a culture of continuous innovation, establishing annual company-wide innovation events that elicit ideas for continued transformation or optimization, and putting these ideas into practice working with Product groups.

The DDD is responsible for the leadership and management of the delivery offices and team (scrum masters), within its approved mandate. The individual will lead the team and ensure that leading project and portfolio management are implemented and sustained at Tangerine.

The individual must possess knowledge and expertise in the development and use of Project Management and Business Analysis methodologies, Agile expertise have direct project management and people leadership experience and have a clear understanding of human resources policies/practices and organizational change management techniques.

The goal of the DDD is to provide project management and business analysis leadership, expertise, resources, tools, and methodologies to enable Tangerine projects to execute and deliver successfully, in support of the Digital Product and Software Delivery.

**Is This Role Right for You? In this role, you will**:

- Provide full lifecycle project management and support in the delivery of projects and system enhancements, enabling the Tangerine portfolio of projects to be delivered on time, within budget, and remain aligned to the strategic objectives of the organization.
- Lead the development, implementation and ongoing maintenance of project management procedures, metrics and tools utilized within the project portfolio to ensure consistency of delivery practices across the entire organization.
- Engage closely with the IT and Business teams to help determine the best project delivery methods as well as a reasonable delivery schedule.
- Provide regular project/portfolio updates
- Assist Leadership in timely closure of audit issues and other regulatory and compliance activities as pertains to delivery teams
- Builds and maintains solid, professional working relationships with peers, within the IT and business lines
- With regards to the provision of project portfolio management services, provide analysis and decision-making support for project and program prioritization.
- Monitor, report on, assess and initiate corrective action, when necessary, on the use and acceptance of enterprise wide of common methods, processes, tools and technologies.
- Develop and implement m