Digital Strategy Manager

7 days ago

Toronto, Canada Compass Digital Full time

The Digital Strategy Manager for Sports & Entertainment (S&E) and Remote Camps will work alongside the Senior Manager, Digital Strategy & Engagement to support these sectors and their businesses through technology. The Strategy Manager will be the main point of contact and subject matter expert in matters of technology for these businesses, providing them with support and expertise. The Digital Strategy Manager's purpose is to be the conduit between Compass Digital and Compass Group Canada's Sports & Entertainment and Remote Camp Operations, Support Departments, Sales & Compass clients. The primary duties are as follows: Serve as a leader in improving the technology experience within Compass operations in the Sports & Entertainment and Remote Camp sectors Identify gaps in efficiencies and offerings and explore solutions from an Operations, Marketing, and/or technical perspective Host calls and meetings with business partners to consult on the benefits of technology in relation to food and hospitality growth and support Lead project discovery activities for technology deployments, provide solutioning support, and determine the best technology solution for the project. Manage project pipelines, provide budget calculations, provide quotations, and serve as project support during deployments. Research opportunities and create business cases for new product development, work closely with the Compass Digital Product team for key product improvements. Coordinate internal resources, third parties and clients for successful technology launches and management Build and maintain Key Performance Indicators along side the Sr. Manager, Digital Strategy & Engagement to continue to nurture Compass Group performance (via utilization of technology) Ensure that all projects are delivered on-time, within scope and within budget Provide ad-hoc support to businesses within the sectors and act as an escalation point for technology concerns and issues. Provide ad-hoc support to Sr. Director of Digital Delivery - Canada, and the Compass Digital leadership team Qualifications include: Good technical background, with understanding or hands-on experience on how technology can be utilized in food service operations, especially in Sports & Entertainment and/or Remote Camp operations. A passion for food & food service - This is a critical qualification as each technology solution we provide must be created and deployed with the highest level of care to ensure the hospitality experience is optimal Previous Hospitality operations experience is preferred Previous experience in the Sports & Entertainment business and/or remote camp business is an asset Experience with technology quoting, solutioning and understanding of Food service Excellent written and verbal communication skills with equally good listening skills Proven working experience as a Project Manager, Business Analyst and/or Sales - Preferably in the Information Technology sector Solid organizational skills including attention to detail and multi-tasking skills Able to travel within Canada 30%-40% of the time Advanced experience with Microsoft PowerPoint, Excel, Office and Smartsheets

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