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Floor Manager

2 weeks ago

Calgary, Canada Creative Restaurants Full time

Are you a passionate and experienced hospitality leader looking for an opportunity to grow in a well-established, high-quality restaurant? Our long-standing downtown Calgary restaurant is seeking a dedicated and hands-on Floor Manager to oversee daily operations, lead our team, and ensure an outstanding guest experience.

This hourly leadership position is designed for a strong hospitality professional looking to develop their career into a salaried management role with long-term growth potential.

Why Join Us?
- Be part of a respected and thriving restaurant with a strong reputation
- Work alongside an experienced and passionate management team
- Gain hands-on leadership experience with clear advancement opportunities
- Competitive hourly wage with the potential to move into a salaried management position

Key Responsibilities:

- Guest Experience & Service Excellence:

- Lead the front-of-house team to provide a seamless, high-quality dining experience
- Maintain and enforce exceptional service standards
- Engage with guests, addressing concerns and ensuring service recovery when needed
- Team Leadership & Development:

- Act as a role model for professionalism and hospitality excellence
- Support hiring, training, coaching, and performance management of the FOH team
- Foster a positive, high-energy, and team-oriented culture
- Operations & Floor Management:

- Ensure smooth service by effectively managing staff, table flow, and reservations
- Assist with scheduling, labor management, and maintaining operational efficiency
- Collaborate with the kitchen and bar teams to maintain communication and service consistency
- Business & Sales Focus:

- Help drive sales through strong service execution and upselling techniques
- Maintain product knowledge, including menu offerings and beverage pairings
- Support senior management in achieving business goals and guest satisfaction targets

What We’re Looking For:

- Minimum 2 years of leadership experience in a full-service restaurant
- Passion for hospitality, service excellence, and team leadership
- Strong problem-solving skills and the ability to lead under pressure
- Excellent communication and interpersonal skills
- Ability to multitask and manage a fast-paced service environment
- A desire to develop and grow into a senior management role

What We Offer:

- Competitive hourly wage based on experience
- A structured path to a salaried management role with clear career progression
- A supportive team environment that values leadership and dedication
- The opportunity to be part of an iconic, well-loved downtown restaurant

Pay: $19.00-$23.00 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 5 years (preferred)
- Restaurant management: 3 years (required)

Work Location: In person

Application deadline: 2025-02-17
Expected start date: 2025-02-17