Business Analyst, Workforce Planning Analytics

Find Your Limitless with Reliance
By joining Reliance as a Business Analyst, Workforce Planning Analytics you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us
What do we offer?
- The tools you need to succeed - including the tools for the job as well as training and development programs
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?
- Study historical data to understand driving factors of service call volumes and evaluate the effectiveness of our workforce. Analysis is used to optimize customer service delivery and meet operational goals.
- Understand current business processes and make recommendations to drive positive change. Regularly run demand forecasts, performance reporting and trending analysis to maintain and improve operational performance.
- Analyze large datasets to assess historical performance and opportunities for improvement
- Recommend long term operational staffing strategies. Use historical data and current trends to forecast short term demand patterns.
- Produce regular reporting to track Key Performance Indicators (KPIs) and provide analysis to explain any deviations from trends
- Leverage BI platform for improved automation and sophistication of large-scale data analysis
- Maintain a working knowledge of all business processes and how they impact data. Evaluate and recommend improvement opportunities to processes and systems
- Work cross-functionally with other Reliance departments to solve complex problems
- Provide Ad Hoc reporting and analysis to assist various operational initiatives
- Identify and present key messages resulting from analytical projects to various business stakeholders

What do you bring?
- Bachelor’s degree in Business, IT, Engineering, Mathematics or Economics
- Strong interpersonal and communication skills, both written and oral
- Creative, analytical/strategic thinker who can evaluate the needs of the business and deliver a simple solution
- Proficiency in MS Excel preferred
- Proficiency in PowerBI and SQL preferred
- Must be flexible and willing to take on a wide variety of challenging tasks
- High level of mathematical ability with a focus on functional relations and rates
- Demonstrated ability to facilitate and encourage collaboration

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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