Membership Services Rep Gh

Join the YMCA Team
Be the SparkJoin our professional and passionate team and be the spark that ignites the potential in others.
Our culture is of paramount importance to us. We formally measure employee engagement annually to ensure our employees are having an excellent employment experience. Our current level of engagement is 80%, compared to some Canadian employer statistics of 69%.
YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations from Goderich to Point Pelee, and Windsor to Woodstock. We are one of the largest not-for-profit providers of licensed child care in Canada and have over 100 school age programs across our regions. We also offer settlement services to newcomers, employment programs, mental health support, and youth programs. YMCA of Southwestern Ontario operates two overnight camps, one in Point Pelee National Park, and one on Beausoleil Island in Muskoka. We also have 15 Health & Fitness branches across Southwestern Ontario.
Why The Y?
At the Y, our people are central to delivering our mission. We are committed to the development of healthy communities and welcome people of all backgrounds, beliefs, and abilities.
We provide valuable training and development opportunities to help our team members grow professionally and personally.
We look for the following qualities in all of our employees and volunteers:

- Demonstrates our Core Values; Caring, Honesty, Respect & Responsibility and Inclusivity
- Fun, Enthusiastic & Friendly Individuals
- Hardworking and Dependable
- Positive Role Model
- Team Player
- Professionalism
- Enjoy working in a Social Environment
- Ability to effectively communicate with Employees & Members

Employees and volunteers of YMCA of Southwestern Ontario are ambassadors for the Y both on and off the job. We rely on them to help share our mission and increase awareness of the positive impact the Y can have on the lives of people in their communities. Particularly how we are helping to create healthy children, healthy families, and healthy communities.
**Position**: Membership Service Representative
**Start Date**: March 17, 2025
**Location**: Goderich-Huron YMCA
**Rate of Pay**: $17.20/hour
**Qualifications & Experience**:

- Minimum of 2 years customer service experience (preferred)
- Current First Aid and CPR
- Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
- Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace
- Strong communication and relationship-building skills
- PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
- Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers
- It is a YMCA of Southwestern Ontario requirement that all employees and volunteers be fully vaccinated against COVID-19. Exemptions will be granted upon receipt of acceptable proof of a permissible Human Rights Code ground. This requirement has been suspended effective June 30, 2022. It may be reinstated in future should the state of public health in our communities require it.

**Compensation/Benefits**:

- A YMCA personal membership at our health and fitness branches
- A discount on our Childcare and Camp programs
- Vacation entitlement in accordance with the employment standards regulations
- May be entitled to up to 12 paid personal days - applicable with position and contract length
- Benefits package - applicable with position and contract length

**Schedule**:

- Schedule opportunity will be as needed on a part time rotation, with availability Sunday-Saturday 5:30am-10:00pm. We are currently seeking availability for afternoon, evening and weekends.

**Responsibilities**:

- YMCA of Southwestern Ontario policy and procedures
- Act as a YMCA ambassador, demonstrating YMCA core values in your daily work
- Serve each member, guest, staff and volunteer with courteous service whether in person or via phone
- Strive to stay informed and up to date on all YMCA programs and events
- Provide solutions to member concerns and report any issues to Membership Coordinator
- Conduct and track tours for guests and potential members
- Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present photo ID
- Data entry utilizing AVOCADO Software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Coordinator in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Register members and guests for memberships,