Operations Specialist

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

**Company**

Headquartered in Markham, Ontario with a branch in Burnaby British Columbia, Doxim builds and delivers a suite of Customer Communication Management solutions including automated client onboarding software, cloud-based enterprise content management, and advanced document processing solutions for Financial Service Providers and their outsourcing partners. Doxim solutions help these organizations to improve client communications, streamline document access and meet the stringent compliance requirements associated with transactional document processing. With 7 locations across the US and Canada, we are growing very fast, and seeking this role to help drive and accelerate our growth.

**Job Definition**

**Work Environment**

Work environment is on the production/shop floor. Moderate to loud noise levels. Exposed to moving mechanical parts/equipment. Some lifting of material (up to 40 lbs). Possible weekday overtime and overtime on weekends (if needed during peak processing periods). Standing and walking for extended periods while operating a machine. A condition of employment requires that the incumbent learn, abide by Doxim’s Code of Ethics and Business Conduct (respect coworkers and take all necessary safety precautions to protect oneself and team members around the work area).

**Tasks & Responsibilities**:

- Duties and responsibilities include:
- Set-up,
- Operate and maintain some of the equipment types such as:

- Bell & Howell F13 and Enduro Inserting machines
- Horizon Stitchliner /Booklet Maker
- Baum Folder and Tabber
- Poly bag machine
- Inkjet and Hole puncher
- Coil and create Parcel booklets;
- Understand LCP sortation / Lettermail /Post procedures;
- Troubleshoot and recover simple equipment problems;
- Create samples and conduct test runs as requested;
- Update required checklists consistently and accurately;
- Maintain work environment in an ordered, safe and neat manner for shift handover;
- Support on-going quality process and QA development;
- Support successful adoption of new processes and procedures as required;
- Support existing and new processes and procedures - client SLA;
- Support change management/control processes and procedures;
- Follow process documentation consistently and accurately;
- Follow all processes and procedures consistently and accurately;
- Log all problems for tracking purposes;
- Provide additional on-site support for production services during peak periods (month end, quarter end, year-end (and during Tax season - January to March each year);
- Provide shift coverage in the absence of other staff members as required

**Key Skills & Competencies**:

- Mechanically inclined and hands-on work
- Understand the nuances of a production environment
- Detail oriented with a strong commitment to quality
- Ability to handle multiple priorities while meeting specific deadlines
- Ability to work in a fast-paced environment
- Proficient PC skills
- Highly motivated with a positive attitude
- Good communication skills
- Ability to work well alone with mínimal oversight
- Ability to be productive as part of a team

**Key Qualifications and Competencies**:

- 3 or more years of experience in a high-volume printing/mailing role would be an asset;
- Trade training/experience would also be an asset;
- Basic knowledge of high-speed inserting and/or bindery equipment would be an asset;
- Able to pass enhanced security clearance.

INDOX

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