Senior Operations Application Support Specialist

Senior Operations Application Support Specialist (Onsite)

Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada

Job Description

Your opportunity

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.

We have now completed our pivotal clinical study and our focus is on regulatory approvals and commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients.

As a Senior Operations Application Support Specialist, you will play a key role in enabling operational excellence by owning complex application issues, driving root cause investigations, and leading continuous improvement initiatives across manufacturing and operations. This role requires deep technical understanding, strong cross-functional collaboration, and the ability to influence system-level improvements in a regulated environment.

Please note, this opportunity is an on-site work arrangement, located in Burnaby, BC. Due to the nature of our manufacturing operations, this role involves a rotating or variable schedule. Evening shifts and weekend coverage are part of the regular responsibilities. Candidates must be prepared to adjust their availability based on operational demands and support schedules. Occasional work on statutory holidays may also be required.

Meaningful work you will be a part of

- Independently investigate, troubleshoot, and resolve complex Operations application issues.

- Perform root cause analysis and recommend corrective actions to reduce recurring incidents.

- Act as a senior escalation resource for challenging or high-priority application issues.

- Maintain and enhance troubleshooting documentation and knowledge base content.

- Communicate issue status, priorities, and resolutions clearly to Operations and technical teams.

- Collaborate with Business Application Engineers, Manufacturing, and Production teams to identify application inefficiencies and improvement opportunities.

- Support evaluation of feature requests by providing operational and technical input.

- Participate in user acceptance testing (UAT) for new tools, enhancements, and fixes.

- Support training and rollout activities for new or updated applications.

- Share expertise and best practices with peers; provide informal guidance to less-experienced team members.

What you bring to the team

Our Kardium team is smart, creative, and passionate about developing cutting‑edge medical devices that improve lives. We work in a collaborative environment built on trust, respect, and shared accountability.

You will be successful in this role because you bring:

- 5+ years of experience in a field such as Helpdesk Specialist or an Operations‑related role.

- Hands‑on experience supporting custom‑built applications and ERP systems in manufacturing or regulated environments.

- Strong troubleshooting, analytical, and problem‑solving skills with a proven ability to handle complex issues independently.

- Experience contributing to continuous improvement efforts within Operations or Manufacturing environments.

- Ability to understand and document end‑to‑end Operations workflows and identify application‑related inefficiencies.

- Clear and effective communication skills, including strong technical documentation abilities.

- Proven ability to collaborate across Operations, Manufacturing, IT, and Engineering teams.

- Adaptability and willingness to support rotating schedules and changing operational priorities.

- Technical Diploma or Degree, or an equivalent combination of education and relevant experience.

Compensation

Kardium has listed the total cash compensation range (base salary + 5% RRSP contribution) that we expect to pay applicants for this role, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, and business or organizational needs. For candidates with more or less experience than listed above, the pay range will be adjusted.

As a permanent employee, you will also participate in Kardium’s stock option plan.

- $70,000- $95,000 (CAD Annually)

Total cash – the total cash we’ve listed for this position includes a base salary, plus a contribution to a Registered Retirement Savings plans (RRSP) to help support your financial goals.

Comprehensive medical & dental coverage – for all permanent employees – effective as of Day 1, with no waiting period.

Work‑day flexibility – additionally, we provide 3 personal days per year.

Support – for you (and your dependents) overall well‑being.

Career progression and learning support.

Professional membership support.

Family building – we provide top up for both maternity leave & adoptive leave. Employees can also enroll in benefit coverage for fertility drug treatment.

Life at Kardium

What makes us a great place to work?

- Our Purpose

- Our People

- Our Culture

At Kardium, we embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level. We encourage applications from all qualified candidates who represent the full diversity of all communities.

We collaborate with Employee Resource Groups (ERGs), as volunteer‑led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian Community ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, Brazilian ERG and Irish ERG.

As part of your application, we encourage you to note if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). There will be an optional section in the application form where you can provide this information to the recruitment team.

And our employees think we are great too – check out Glassdoor to learn more

Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada

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