Service Assistant

17 hours ago

Kitchener, Canada Mercedes-Benz Kitchener Waterloo Full time

Mercedes-Benz Kitchener-Waterloo is looking for a Service Assistant

This position is responsible for greeting and assisting customers in the Service department.

**Responsibilities**:

- Greets and directs customers to the appropriate personnel.
- Understands verbal work orders and instructions.
- Reads material such as detailed forms, standard memos, or letters.
- Contacts porters to assist in daily tasks.
- Ensures the lounge areas are fully stocked and clean (see Inventory Checklist for Lounge and Kitchen)
- Fill customer vehicles with windshield washer fluid.
- Wash vehicles after the service has been complete.
- Bring customer vehicles to an accessible parking spot available for pick up.
- Schedules customer transportation according to customer requests and service schedules.
- Transports customers to requested locations after they have relinquished their vehicles for service at the dealership.
- Transports customer vehicles to requested locations after they have been serviced.
- Picks up customers from specified locations and transports them back to the dealership following the servicing of vehicles.
- Picks up customer vehicles from specified locations and transports them back to the dealership for service.
- Completes all required documentation for loaner/rental agreements.
- Inspects customer vehicle before departure and/or return to the service centre.
- Ensures valet vehicles are fueled.
- Ensures shuttle vehicles are always fueled and clean, parked inside in the winter season.
- Delivers and picks up parts from dealerships and garages.
- Delivers and picks up documents and mailings.
- Stocks customer facilities with all necessary amenities.
- Maintains cleanliness of customer facilities, include snow removal and salting as needed.
- Ensures the parking lot is clean and free of garbage, leaves, and other debris.
- Picks up supplies for the dealership as required.
- Assists in various administrative duties as required (i.e., Faxing, mailing etc.).
- Maintains complete knowledge of and complies with company and departmental policies, procedures, and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team member and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.
- Follow a plant water schedule.

Skills and Qualifications
- Experience in automotive field is an asset.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Ability to drive a manual transmission is required.
- Superior customer service skills.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Ability to work well in a fast-paced environment.
- Ability to work cohesively with employees and managers as part of a team.
- A clean driver abstract and the ability to drive a manual transmission is required.
- Knowledge of South Ontario Area.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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