Administrative Assistant/service Coordinator

**Functional Role**

The function of the Administrative Assistant is to support the Service, Estimating and Accounting departments with the completion of their administrative tasks and duties, perform special projects, and provide absence coverage.

**Reporting Relationships**

The Administrative Assistant reports to the Controller as identified on the organization chart.

**Requirements**:
Experience Required
- Previous office experience is required.
- Customer service experience, preferably in construction or a related industry.
- High school diploma.
- Completion of a diploma or certificate in business administration or construction management would be an asset but not required.

Skills, Knowledge, and Abilities
- Demonstrate strong attention to detail, time efficiency, and great organizational skills;
- Outstanding customer service orientation;
- Excellent written and verbal communication skills;
- High levels of competence in Microsoft Excel, Word, and Outlook;
- Basic math skills;
- Ability to receive constructive criticism; and
- Ability and desire to learn new methods and systems.

Environmental Conditions & Physical Abilities
- The Administrative Assistant performs assigned duties in a business office.
- Must be comfortable with prolonged periods of sitting at a workstation, working on a computer.

**Responsibilities**

Provide exceptional support in assisting the Production/Service Coordinators and Estimators with the full scope of their duties;
Provide support to the accounting with accounts receivable and accounts payable imputation;
Provide exceptional support in managing relations and assisting clients, homeowners, operations team, vendors and subcontractors.

Adhere to the Company’s Respectful Workplace Policy and report any violations of this policy to the Human Resources Manager;
Follow the Company’s Health & Safety Policy at all times;
Ensure that all company documentation is maintained in an accurate up-to-date manner;
Maintain confidentiality of all aspects of Company Information regarding the owner, employees, clients, vendors, salaries and wages; and

Uphold the Mission, Philosophy, and Values of the Company at all times.

**Duties**

1. Perform Production/Service Coordinator role as needed;
2. Perform Estimating Assistant role as needed;
3. Perform A/R & A/P duties as needed;
4. Perform all other tasks that may be assigned by the Senior Administrator & Trades Payable, Controller and/or the Estimating Manager.

**Measures of Performance**

The Administrative Assistant shall be deemed to be performing in an acceptable manner when the following are accomplished:
1. All listed Responsibilities and Duties are completed accurately, in accordance with current Company deadlines;
2. Attention to detail and the overall quality of the work being completed;
3. Demonstrated ability to tactfully and successfully resolve inquiries and complaints;
4. Maintain respectable customer satisfaction record;
5. Level of support and accommodation for requests from the Senior Administrator & Trades Payable, the Controller, and/or the Estimating Manager; and

6. Teamwork/Communication/Attitude/Respect.

**Salary**: $20.00-$27.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Office: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: On the road