Remote Business Services Representative

2 weeks ago

Montréal, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Remote**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call centre agents who **work from home full time** to meet our clients’ needs.

Your benefits
- Salary starting at $25.82/h
- Reimbursement of your studies
- Assurance collective flexible
- Health and wellness program with many benefits
- Annual bonus program
- Work from home (material provided and installed at our expense)
- Preferential banking services
- Community Involvement Program
- Telemedicine

These benefits are just a few of the many benefits available to you: pension plan, stock purchase plan, employee and family assistance program and virtual sleep clinic.

Your work from home:

- Support entrepreneurs in the use of Transactional Solutions, MasterCard and electronic solutions products
- Maintain a relationship of trust on the phone, ensuring customer satisfaction while offering high quality service.
- Analyze and understand their needs in order to advise them towards the best solution and digital products
- Offer a distinctive customer experience to our commercial customers
- Comply with compliance and fraud prevention rules in force

Your work schedule

Our Client Contact Centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. You'll be informed of your work schedule 3 weeks in advance. A number of work schedules are possible and will vary depending on team members’ availability.

Your training and career development

Your onboarding consists of virtual workplace training that allows you to experience and understand the call center environment and get to know your teammates. The training program is based on learning in action, you are accompanied by trainers, colleagues and your manager to familiarize yourself with your business, our products, and our technologies, in order to reach your full potential.

We encourage our employees' development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Required skills
- College Diploma (3 years studies) combined with 3 years of experience OR a bachelor’s degree.
- Customer Service Experience.
- Ability to identify business opportunities.
- Bilingualism (spoken/written) French and English.

Privileged skills
- Experience and knowledge of the reality of call centers.
- Have the desire to develop yourself.
- Be rigorous and respect your commitments.
- Ability to adapt to regular changes and have a team spirit.
- We're putting people first : _
- We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives._
- Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees._
- We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us._

**_ Ready to live your ambitions?_

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