Manager Ground Ops. Standards Platforms

Employment Type: Permanent
Contract Duration: n/a

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
- **Our Values**are not just words on a page - they are the energy behind everything we do**:ONE IATA** - We collaborate across teams, **TRUSTED**:

- We do the right thing, **INNOVATIVE**:

- We make tomorrow better, **INCLUSIVE**:

- We embrace diverse perspectives.
- With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
- Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
- We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
- We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off

About the team you are joining

The Ground Operations team leads the global development, implementation, and adoption of industry standards and best practices, with a strong focus on safety, innovation, efficiency, and sustainability.

We play a pivotal role in shaping IATA’s ground operations products and services—including standards manuals like the AHM and IGOM, training programs, digital solutions, and the IATA Ground Handling Conference. Our scope spans critical operational areas such as automation, digitalization, de-icing, and baggage operations, ensuring seamless and safe ground handling processes across the aviation ecosystem.

Our results-driven team brings together energetic professionals with multiple years of experience in operations, safety, auditing, and leadership—ranging from junior talent to seasoned experts. Together, we are committed to advancing the future of ground operations through cutting-edge practices and collaborative innovation.

What your day would be like

As Manager, Ground Operations Platforms, you will lead the administration, development, and optimization of digital systems supporting Ground Operations. This role combines platform management, data analytics, and content development to drive operational efficiency, data integrity, and user engagement across multiple tools and systems.

Reporting to Head of Operations and Standards, you will be responsible for:
**Digital Systems Management**
Administer and support Ground Ops digital platforms with primary focus on the Ops Portal and IATA Connect (Ground Operations),
Provide user support, manage access, and troubleshoot technical issues for the OPS Portal
Lead the development and enhancement of digital tools and web-based solutions by gathering business requirements, defining user stories, epics, coordinating testing, and managing deployments with internal teams and vendors.
**Data Analytics and Insights**
Conduct analysis of operational data to produce actionable insights and performance reports such as standards variations, audit findings, standards mapping with the IDX/ADX data and ISAGO audit results, and provide reports to the relevant stakeholders
Define internal & external dashboard requirements, perform testing, and ensure data accuracy and reliability.
**Publications Management**
Develop, test and publish XML-based standards & checklists for OPS Portal, audit software and products, cooperate with the standards content owners and the audit software manager
**Management and Coordination**
Serve as the primary point of contact for Ground Ops (OPS) portal, XML standards and checklist, OPS portal data analytics
Collaborate with cross-functional teams to align digital solutions with operational goals and user needs.
Drive continuous improvement in digital tools, data practices, and user engagement strategies.
Develop and maintain technical / user documentation and training materials for OPS portal
Create and deliver training sessions and instructional content to support user adoption and effective use of portal and other platforms.

We would love to hear from you if

You are a highly skilled contributor with a positive “can do” approach, capable of managing multiple stakeholders and portfolios. Additionally, you should have:
A Bachelor’s degree in Business, Information Systems, Data Analytics, Engineering or a related field
A minimum of 5 years of experience in digital platform management, data analytics, system administration or operations support.
Experience IT project management, XML standards and technical documentation.
Knowledge of Salesforce, data visualization tools (Power BI), and content management systems.

Travel Required: Y, 30%

**Learn more about IATA’s role in the industry, our benefits, and the team at**iata/careers/**. We are looking forward to hearing from you