Counsellor Client Care

3 days ago

York, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

**Responsibilities**:
Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;
Provides immediate management consultation to key employees within customer organizations;
Provides immediate information and support to the caller requesting a trauma or other workplace intervention;
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;
Identify the present problem and determine appropriate service response level as per case response level standards;
Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;
Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills

Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;
Be a member of a Canadian Professional Association such as CCPA

), or a member of a Professional Order;
Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.;Good clinical judgement and understanding of your responsibilities regarding confidentiality;
Strong work ethic and professionalism;Abilities to work over the phone and through chats;
Ability to adapt to both the ever changing client and organizational needs;
Ability to work in a fast-paced environment and to multi-task when needed;
Strong empathy and listening skills;
Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

  • Relief Client Care Supervisor

    3 days ago

    York, Canada SPRINT Senior Care Part time

    Job Summary:The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence and supervises team members, including but not...

  • Addiction and Mental Health Counsellor

    1 week ago

    York, Canada Caritas School Of Life Full time

    We are looking for an experienced Addictions and Mental Health Counsellor with C.A.C.C. certification and a minimum of 2 years experience in a related field. Knowledge of CBT and DBT is also required. Flexible work week including evenings and weekends. Pay: $52,000.00-$53,000.00 per year **Benefits**: - Dental care - Extended health care - Life...

  • Client Care

    2 weeks ago

    North York, Canada PARKER PET CARE Full time

    Parker Pet Care is a comprehensive animal care service provider, operating in Toronto since 1945. We offer overnight care, daycare, grooming and training for dogs, and overnight care for cats. **We are looking to add a new team member to our Client Care team full time at our North York (Keele and 401) location** **Addresses**: **68 Floral Pkwy (Keele and...

  • Insolvency Counsellor/estate Administrator

    2 weeks ago

    North York, Canada MORATAYA Corp. Full time

    We are a licensed insolvency trustee firm seeking a highly motivated and dedicated individual to join our team as a Spanish Speaking Insolvency Counsellor/Estate Administrator. As a an Insolvency Counsellor/Estate Administrator, you will be responsible for administering estates in accordance with the Bankruptcy and Insolvency Act, communicating with debtor...

  • Holistic Intake and System Navigation Counsellor

    2 weeks ago

    East York, Canada TNO – THE NEIGHBOURHOOD ORGANIZATION Full time

    **Holistic Intake and System Navigation Counsellor** TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We...

  • Youth Counsellor- Youth Reintegration Program

    1 day ago

    York, Canada John Howard Society of York Region Full time

    **JOB TITLE**:Youth Counsellor - (Part-Time Contract - 21 hours a week) **PROGRAM**:Youth Reintegration Program **REPORTS TO**:Program Coordinator - Youth Services **HOURLY RATE**:$28.52- $30.48 **LOCATION**:All JHSYR offices (virtually and in-person) The John Howard Society of York Region is a non-profit, charitable organization serving residents of...

  • Life Skills Counsellor

    1 day ago

    North York, Canada The Bob Rumball Centre Full time

    **TITLE**: Life Skills Counsellor **POSITION STATUS**:Full Time - Permanent (Non-Union) **SCHEDULE**: 32 hours - Mondays and Tuesday 3pm to 11pm, Saturdays and Sundays 11pm to 7am **REPORTS TO**: Program Manager **WHO ARE WE**: The Bob Rumball Canadian Centre of Excellence for the Deaf (formerly the Bob Rumball Centre for the Deaf) was the first facility...

  • Genetic Counsellor

    6 days ago

    North York, Canada North York General Hospital Full time

    North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.What defines...

  • Youth Works Counsellor/advocate

    3 days ago

    East York, Canada The Neighbourhood Group Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House JOB OPPORTUNITY POSITION TITLE: Counsellor/Advocate, Youth Works DEPARTMENT: Youth Works, Employment Services STATUS: Regular Part-Time, CUPE 7797 HRS / WEEK: 14 REPORT TO: Manager,...

  • Mental Health Counsellor

    2 weeks ago

    North York, Canada Dori Zener & Associates Inc. Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - Counselling psychology - Social work, other - Marriage and family therapy/counselling - Psychoanalysis and psychotherapy - Mental health counselling/counsellor - ** Work site environment**: - Programs dealing with Autism Spectrum Disorder - ** Work setting**: - Remote location - Various...