Hearing Care Medical Office Assistant

Echo Hearing Care is a growing audiology clinic dedicated to providing high-quality hearing healthcare services. We help patients achieve better hearing and improve their quality of life through exceptional clinical care, patient education, and a warm, supportive environment.

We are seeking a highly organized, detail-oriented, and experienced Hearing Care Medical Office Assistant (MOA) to join our team. This role is essential in supporting the audiologist, coordinating appointments, managing clinic operations, and delivering outstanding patient service.

**RESPONSIBILITIES**

**Patient Care & Communication**
- Answer phone calls, respond to inquiries, and support patients with professionalism, warmth, and accuracy.
- Communicate clearly with individuals with hearing loss, providing guidance and reassurance as needed.
- Greet patients on arrival, check them in, and maintain a calm, welcoming clinic environment.
- Provide general information about hearing aids, appointments, and clinic procedures.

**Scheduling & Clinic Workflow**
- Schedule and confirm appointments, manage daily and weekly clinic calendar flow.
- Coordinate follow-ups, fittings, assessments, and hearing aid appointments according to clinical protocols.
- Manage appointment reminders, cancellations, and rescheduling efficiently.
- Maintain awareness of clinic flow to ensure punctuality and reduce bottlenecks.

**Administrative & Clinical Documentation**
- Maintain accurate electronic patient records and update charts in the EMR system.
- Prepare patient forms, invoices, referral letters, and documentation required for assessments.
- Assist with scanning, filing, and organizing digital records.
- Support efficient daily operations through proactive organization and attention to detail.

**Billing, Insurance & Third-Party Processing**
- Process payments for hearing exams, hearing aids, and accessories.
- Prepare and submit invoices and supporting documents for third-party funders.
- Ensure accuracy in billing, reconciliation, and daily closing procedures.
- Track pending claims and follow up with insurers or patients when necessary.

**Hearing Aid & Technical Support**
- Perform routine hearing aid cleaning, small repairs, and troubleshooting (training provided).
- Track incoming and outgoing hearing aids, replacements, manufacturer repairs, and loaners.
- Manage hearing aid orders, returns, warranties, and accessory inventory.
- Support the audiologist during busy periods by preparing hearing aids, accessories, molds, and supplies.

**Clinic Operations & Marketing Support**
- Maintain a clean, organized clinic environment, ensuring exam rooms and reception area are well-stocked.
- Assist with basic marketing tasks, including preparation of referral materials and community screening packets.
- Support the coordination of community presentations, demonstrations, and educational events.
- Provide general administrative support to ensure smooth daily clinic operations.

**QUALIFICATIONS**

**Required**:

- Minimum 2+ years customer service experience, or 1+ year clinic/medical administrative experience.
- Strong organizational skills, accuracy, and ability to multitask effectively.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and Office 365.
- Ability to type 55-60 WPM.
- Comfortable with technical tasks and handling small devices.

**Preferred**:

- Medical Office Assistant or clinical office experience (audiology, dental, optometry, physio, etc.).
- Experience with EMR systems (Blueprint Solutions is an asset).
- Experience supporting seniors or individuals with disabilities.

**BENEFITS**
- Competitive hourly rate of **$23-$26 based on experience.**:

- Extended health benefits after probation.
- Opportunity for performance-based bonuses. Opportunity to earn an additional **$200-$500 per month in performance-based bonuses**:

- Supportive and friendly work environment.
- Employee discounts on hearing aids and accessories.
- Long-term career growth opportunities.

**HOW TO APPLY**
- **Resume**:
Only qualified applicants will be contacted.

**Job Types**: Full-time, Permanent

Pay: $23.00-$26.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

**Experience**:

- Medical office: 1 year (preferred)

**Location**:

- Vancouver, BC V6K 4M1 (required)

Work Location: In person