Corporate Travel Consultant

5 days ago

Sherwood Park, Canada Gemstone Logistics Inc. Full time

A corportate travel consultant fulfills Travel customers' travel-related requests in airline ticketing arrangements, hotel accommodations, and car rentals to result in maximized efficiency for the client. Provides exceptional customer service and support to Gemstone Travel's clients through the communication of travel-related information while maintaining Company Values.

**Putting Customers First**

Our clients are at the heart of our business and we will meet or exceed their expectations at every opportunity

**Living Above the Line**

We know when to take ownership, accountability and responsibility and will do so, regardless of the outcome

**Embracing Diversity**

We are proud to have Gems with diverse backgrounds and will always promote inclusivity

**Delivering Courageous Innovation**

We will be curious and inquisitive in the pursuit of enhancing our products, services and relationships

**Enabling Growth**

We will help our Gems grow professionally and ensure they are happy at work by fostering a respectful, empowering and fun environment

**Giving Thanks**

We will live in gratitude for our opportunities and be authentic and vulnerable with our Gems and clients

**Responsibilities**:

- Consults published and computer sources to analyze and evaluate commercial rates, lowest logical airfare, times, routings, and private fare options where applicable, including where a combination of charter & commercial flights may be the best option
- Books reservations for air travel, hotel and car rentals
- Accurately issue and exchange flight tickets
- Serves as general resource for clients, and researches problems to resolve issues
- Promotes suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately
- Moves market share and promotes Gemstone Travel’s Business Travel contracts
- Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately
- Builds and maintains client profiles, ensuring special requests are included when applicable
- Monitors, sorts and actions GDS queues continually throughout the day to maintain quality control
- Provides back-up support to co-workers and associates as assigned
- Participates in daily, weekly month-end and year-end processes where necessary
- Search for best fares and show understanding of consolidator and net fares
- Maintain accurate client accounting files and reports through TRAMS Back Office (TBO)
- Build complete accurate and detailed client files including domestic, trans-border and international itineraries
- Accurately complete changes to client bookings.

**- Other opportunities as they arise**

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 2 years (preferred)
- Sabre GDS: 2 years (required)

Work Location: Hybrid remote in Sherwood Park, AB

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