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Medical Receptionist

2 weeks ago

North York, Canada The Physio Approach Full time

**About us**

The Physio Approach is a Physiotherapist-owned private practice, operating in the heart of North York. We are a team consisting of Registered Physiotherapists, Sports Medicine Physician, and Registered Massage Therapist. We have a growing reputation of providing exceptional patient-centered care. We have developed strong relationships with orthopedic surgeons, physiatrists, and family doctors, and focus on collaborative care to efficiently rehab our patients.

DUTIES AND RESPONSIBILITIES:

- Manage reception area and patient flow, greeting and checking patients in as they arrive
- Coordinate and schedule patient appointments on Jane efficiently and accurately, and ensuring practitioners stay on schedule by notifying of patients arrival
- Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
- Collect and update patient information, including insurance details and medical history
- Verify insurance coverage and process insurance claims
- Assist with billing and payment processing, including billing to third party insurance companies and WSIB through various portals
- Coordinate between referring physicians and staff
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
- Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
- Responding to online appointment requests in a timely manner
- Daily, Weekly & Monthly Balancing & Reports
- Other administrative tasks (manage office supplies and inventory, cleaning etc)
- Creating marketing and social media content

QUALIFICATIONS:

- 2 years of previous receptionist/administrative experience at Physiotherapy clinic
- Excellent communication skills both verbal and written
- Performance oriented
- Excellent organizational and time management skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Experience using Jane Scheduling System is an asset
- Knowledge in Telus billing is an asset.
- Knowledge with WSIB claims is an asset.
- Experience using digital media software (such as Canva), Instagram, Facebook is an asset

**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 15 - 20 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (required)

**Experience**:

- Physiotherapy receptionist: 2 years (required)

Work Location: In person