Night Auditor

5 days ago

Campbell River, Canada Coast Discovery Inn Hotel Full time

Located at the city center of beautiful Campbell River, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction.

This position contribute to the overall success of the hotel by providing superior customer service and specialized services to the evening/night shift function of the Front Desk.

1. Key Areas of Responsibility & Duties

Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage and developing and analyzing statistical tracking methodologies

Follows established procedures and policies when completing tasks

Prepares and ensures accurate billing, records and reconciliations

Operates within boundaries of authority and adheres to company policies and practices

Maintains health and safety standards and complies with all regulations

Responsible for the security and safety of the property, the Ambassadors and guests when completing tasks. Liaises with security representatives (if applicable) to stay informed of issues ongoing throughout hotel

Ensures that all audit and accounting procedures are completed in a timely manner during shift (i.e. computer resets, credit card reconciliations, system back-ups)

Ensures that audit work is in accordance with direction from Hotel Controller

Ensures that credit procedures meet hotel standards and rate discrepancies are reported to Front Office Manager

2. Key competencies:
Accountability - takes initiative to problem solve

Integrity - lives the organizational values by example

Teamwork - sees the value and best in all ambassadors/roles

Guest Satisfaction - possesses guest sensitivity and understand their value and importance to the success of the business

Change Management - adjusts original plans to respond to change with the best possible outcomes

Emotional Intelligence - open to new ideas and able to create a supportive atmosphere for sharing information

3. Scope of Responsibility & Complexity

Complexity: Work involves routine duties or tasks with routine and non-routine challenges.

Direction: Work is performed under general direction according to established methods and processes, involving some initiative and independent judgement.

Impact: Decisions have a direct impact on the functional area and guests.

4. Qualifications & Skill Requirements
Secondary school diploma preferred
12 months of related experience preferred

Intermediate level in the use of MS Office Suite

Advanced communication, interpersonal, and customer service skills

Professional appearance and attitude

Able to multi-task and has initiative

Professional attitude and appearance

Must be available Friday and Saturday

Exemplifies Coast's Core Values and enjoys working in a culture of accountability

5. Benefits:
Free staff meal

Wage depends on previous experience

Great opportunity for advancement

Flexible schedule

Employee discount

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: From $17.00 per hour

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift
- Every Weekend
- Night shift

**Experience**:

- customer service: 1 year (preferred)

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