Front Desk Agent

2 days ago

Lake Louise, Canada The Lake Louise Ski Area Ltd Full time

**Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views**

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

**At present some of our Employee Perks include**:

- LLSR Summer lift pass
- Free employee transportation from the resort to Lake Louise Village
- Food and Beverage discounts at designated cafeterias and restaurants
- Retail store discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Optional subsidized staff housing for full-time employees
- Awesome Staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Year-round employees may be eligible for spousal and family passes

**Start Date**: May 2025
- Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
- Perform check-in/check-out procedures in an efficient and timely manner
- Keep an inventory of rooms reservations and room assignments
- Regularly communicate with Duty Manager to ensure the overall success of the department
- Organize, maintain, and coordinate office records and files in their proper locations
- Ensure all cash is balanced and accounted for at the beginning and end of each shift (at Front desk or in the Bar/Restaurant)
- Assist other departments within Deer Lodge as required
- Ability to communicate and coordinate with other departments effectively within Deer Lodge and the Lake Louise Ski Resort

**Job Requirements/Qualifications**:

- Flexibility with scheduled shifts
- Excellent administration and clerical skills
- Excellent written and verbal communication skills
- Good conflict resolution and crisis intervention skills
- Previous supervisory experience as an asset
- Ability to balance the needs of, staff, maintenance, tenants, and outside interests
- Strong initiative with the ability to take responsibility for work unsupervised
- A police background check, from your home country or province, will be required upon commencement of employment
- A valid Alberta or International driver's license and a clean driving abstract are an asset

**Work Schedule**:
4 Days On / 3 Days Off

**Dress Code**:
Business casual - to be discussed at time of interview.

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