Front Desk Agent

Live, Work & Thrive at Paradise Lodge & Bungalows in Beautiful Lake Louise
Paradise Lodge & Bungalows isn’t just a workplace—it’s a lifestyle. Nestled in the heart of the breathtaking Rocky Mountains, this is your chance to combine work with adventure in one of Canada’s most stunning destinations.
This is a seasonal position from April to October 31st.
Why You’ll Love This Opportunity
- Work Where Adventure Awaits - With world-class skiing, hiking, and outdoor activities at your doorstep, you can balance work and play every day.
- Live in a Mountain Paradise - Enjoy the convenience of onsite accommodations, waking up to incredible views just steps from both work and nature.
- Be Part of a Supportive Team - You’ll have access to centralized support, giving you the resources, you need to focus on delivering unforgettable guest experiences.
- Grow with Us - We invest in our people, offering career advancement opportunities to help you achieve your professional goals.
- Enjoy Competitive Compensation & Perks - Benefit from onsite housing, and perks that complement your mountain lifestyle.

**About the Role**:
Our Front Desk Agents ensure all guests receive an exceptional experience; before, during and after their stay. From preparing for and welcoming new arrivals, attending to diverse guest needs, right through to the processing of departures, front office team members have the opportunity to make our guests’ experience one they’ll never forget.
**Duties and Responsibilities**:

- Answer all in-coming phone calls in a professional manner to the standard set by BCP.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
- Monitor room availability, follows restrictions, and all booking policies and procedures.
- Perform general administrative/office duties.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Share general information on points of interest in the area and services in the community.
- Understand basic accounting principles including debit and credit transactions. Also understand the various transaction methods available to guests.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Accurately communicate with other shifts regarding issues arising from day to day operations.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest and business needs.

**Skills and Experience**:

- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills and numerical proficiency is an asset.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- A positive team player attitude and a strong willingness to learn.
- Previous Front Desk experience is an asset.

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Ability to transfer into a job in Banff at the end of the season, after October 15.
- Food and beverage discounts at all of our restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.