Assistant Manager, Agency Lending Control

Requisition ID: 197302

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Assistant Manager, Agency Lending Control, Collateral Operations - Toronto, ON**

**Global Banking and Markets**

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries We work together to drive ambition for every future

**Purpose**

The Assistant Manager, Agency Lending Control - Collateral Operations is responsible for providing global operational support for the Collateral Operations team within the Global Wholesale Operations (GWO) division of the Bank. The Collateral Operations team is responsible for providing operational support to the global business lines of the Bank by assisting to faciliate a broad range of complex, high value collateralized transactions. Accounting and risk management are considerable in this fast paced business and errors can incur significant costs. In doing so, the incumbent must provide, understand and facilitate: agency Lending related reconciliation processes, maintaining an end to end Agency Lending network amongst key internal business stakeholders, maintaining an external Agency Lending network amongst all related external counterparties, efficient and economical processes / operations / a robust control framework, ensuring that specialized securities and cash margin settlement risks are understood and controlled, internally / externally initiated changes impacting assigned areas are understood, communicated, planned for, and implemented

**What you'll do**:

- Maintain positive working relationships with all stakeholders ensuring all collateral issues (margin calls, settlements, exposures) and from time-to-time, reconciliations, are dealt with professionally and promptly.
- Provide focused customer service thereby setting examples for the team to follow.
- Contribute to the efficient cost effectiveness of the unit’s operation by providing process improvement recommendations.
- Assist as a change agent in introducing any systemic changes or enhancements to provide operational efficiencies.
- Supervise and be a point of reference for other team members for interpretation, learning and understanding of task and responsibilities regarding collateral management processes and procedures.
- Monitoring to ensure appropriate action is taken to address any outstanding problems to meet regulatory guidelines.
- Measurement and improvement of Key Performance Indicators including targets and trends.
- Coordination of processes to discuss Root Cause Problem Solving identified and the recommendation of solutions to senior management as necessary.
- Provide support to the Manager, Sr. Manager and Director for project type activities that require established procedures and ensure successful implementation.
- Be responsible for prudent fiscal expense management within the team
- Ensure service levels meet customer needs in a manner consistent with Scotia Service Standards by: providing focused customer service to both internal and external customers, ensuring all client margin calls are processed and cleared daily in a timely and accurate manner, responding promptly and professionally to inquiries from customers, business lines supported and other units within GWO, ensuring that any activity undertaken by the unit in support of the various business lines that could have adverse customer impact is promptly identified and appropriate senior management / business lines are notified accordingly

**What you'll bring**:

- Exceptional communication, interpersonal and organizational skills are required for this role as well as good people management, leadership, and coaching ability.
- Highly developed analytical and problem-solving skills are necessary as well as a good knowledge of the Bank’s operational and compliance policies, practices, and procedures. Industry standards and infrastructure rules and regulations in relation to North American settlements are also requir