Secondary Technician
7 days ago
**We are looking for a secondary technician to join us for a part time job (10 AM -2 PM) on Wednesdays of every week.**
Key Responsibilities:
- Provide on-site and remote technical assistance to resolve IT-related issues promptly and effectively.
- Receive, review, and complete service requests, ensuring all issues are addressed and resolved.
- Troubleshoot and resolve technical issues transferred from the Service Desk that require on-site intervention.
- Ensure all technical problems are resolved in a professional, efficient, and customer-focused manner.
- Document technical issues, solutions, and resolutions clearly for future reference and reporting.
- Collaborate with other technical teams when necessary to resolve complex issues.
- Follow up on service requests to ensure timely resolution and high user satisfaction.
- Shoulder Taps for Incidents and Requests (Level 1 Support): Log and triage all incidents and service requests.
- Provide on-site Level 2 support for incidents and requests within the technician’s area of expertise.
- Ensure proactive site visits and stay visible by actively circulating throughout the office area.
Qualifications:
- Proven experience in providing deskside support and IT assistance, with expertise in both on-site and remote support.
- Strong technical knowledge of computer systems, software, and networking.
- Ability to resolve both routine and non-routine technical problems efficiently.
- Excellent troubleshooting skills, with the ability to explain technical information clearly.
- Leadership qualities and a proactive approach to problem-solving and service delivery.
- Strong customer service skills with the ability to professionally handle user requests.
Desired Skills:
- Experience managing and prioritizing multiple service requests.
- Strong communication and interpersonal skills to foster relationships with users and colleagues.
- Self-motivated with the ability to work independently as well as part of a team.
- Ticketing and Documentation: Record all actions, resolutions, and tickets in the designated ticketing system. Familiarity with ServiceNow for incident management and asset tracking is preferred.
- Demonstrated technical knowledge and an ongoing curiosity to prevent recurring issues.
- Ability to take initiative and continuously improve user experience and office functionality.
- Hands on experience with server room operations, such as maintaining hardware and ensuring system uptime, would be highly beneficial
Coreio Inc. - Coreio
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