Learning Operations Coordinator

Requisition ID: 158545 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Learning Support / HR Change Management Office in Global Specialized HR Services globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Attend project meetings with Learning Advisors/Learning Project Management team to provide optimal/customized solutions to meet the needs of their customers/Business Lines. - Act as a Producer for virtual ILT workshops, supporting Learning COE and HR Services - Facilitation teams/Learning Advisors with workshop logistics/technology issues, virtual tools, participant engagement and time management. - Supports the Global Mandatory Learning Programs by sending follow up communications to employee and people managers during closing of window. - Coordinates and manages the day-to-day activities for learning events at the Digital Discovery Zone (DDZ), provide internal training venue management, ensuring location, equipment, supplies are maintained and resourced accordingly. - Administration, investigation, and resolution of stakeholder/learner inquiries received through the Training Support inbox. - Supports requests for ILT/vILT learning events/classes from Learning COE and Business Line Learning teams received through Workfront. - Supports the set-up and maintenance of Instructor Led courses and Scheduled Offerings on the Learning Management System. - Sets up and maintains training locations and instructor profiles on the Learning Management System. - Completes LMS tasks related to enrollment, registration/cancellation and marking completions of ILT/VILT classes. - Researches and responds to day-to-day case management inquiries received through askHR (Pega) for Instructor-led Programs within SLA. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Champions a high performance environment and contributes to an inclusive work environment. **Education / Experience / Other Information Required** - Post-secondary Degree or Diploma in Human Resources, Adult Learning or Business or pursuing related field - Previous experience coordinating, producing, and overseeing instructor led (in person & virtual) training preferred - Understanding of tools related to Skype for Business & MS Teams - Deep understanding and knowledge of Bank policies and procedures - Attentive to details and deadlines; ability to manage multiple priorities - Strong organizational and communication skills **Working Conditions** - Work in a standard office-based environment; non-standard hours are a common occurrence. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.