Client Care Counsellor

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

**Responsibilities**:
- Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;- Provides immediate management consultation to key employees within customer organizations;- Provides immediate information and support to the caller requesting a trauma or other workplace intervention;- Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;- Identify the present problem and determine appropriate service response level as per case response level standards;- Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counsellor;- Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills- Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.; Good clinical judgement and understanding of your responsibilities regarding confidentiality;- Strong work ethic and professionalism; Abilities to work over the phone and through chats;- Ability to adapt to both the ever changing client and organizational needs;- Ability to work in a fast-paced environment and to multi-task when needed;- Strong empathy and listening skills;- Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Characteristics of a Client Care Counsellor- Passionate about helping others;- Great on the phone and dedicated to providing a meaningful counseling experience;- Empathic and excellent at listening actively;- Go-getters, results-oriented and good-natured;- Happy to work for a successful company that promotes from within

Professional Development

By working at our Care Access Center, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting and rewarding challenges. The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner. In addition, you will have the opportunity to share your clinical knowledge with large and diverse multidisciplinary team of clinicians from various fields Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as LifeWorks continues to grow and offer different modalities to support our clients (tele-counselling, face-to-face, chat counselling, etc.)

The benefits of working here

These are just some of the great reasons to join our team:
- A permanent position with a competitive benefits package;- A robust training program to prepare you for your role;- Growth opportunities in a company that promotes from within;- To work for a company that values employee engagement, innovation and client service excellence.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.