Counsellor Client Care

6 days ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

As a Client Care Counsellor you will manage clients facing urgent or crisis situations that require immediate attention via telephone or chat modalities.

Taking care of our clients means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve their challenges.
- _
- Responsibilities:_
- Provide management consultation and/or telephone crisis counseling/interventions to callers and family members who are calling through their company's EFAP
- Provides immediate information and support to the caller requesting a trauma or other workplace intervention
- Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services
- Identify the present problem and determine appropriate service response level as per case response level standards
- Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor
- Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment
- _
- Succeeding as a Client Care Counsellor will require the following core qualifications and skills:_
- Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study
- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.; Good clinical judgement and understanding of your responsibilities regarding confidentiality
- Strong work ethic and professionalism; Abilities to work over the phone and through chats;
- Ability to adapt to both the ever changing client and organizational needs
- Ability to work in a fast-paced environment and to multi-task when needed
- Strong empathy and listening skills
- Flexibility to work shifts, weekend’s evenings etc. as per business needs
- Perks:_
- Working fully remote from your home
- All tech equipment provided
- Group insurance plan as of first day of employment
- Generous vacation policy
- Paid professional development days, wellbeing days and more
- Clinical supervision available
- Flexible Scheduling to start

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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