Restaurant Host

Work location:
Masonville London TRR

City:
London

What you will do:
Company Description

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called _The Rec Room_.

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Job Description

Job Duties:

- Receive and record guests' reservations and assign tables
- Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
- Maintain familiarity with the composition of all menu items.
- Enroll guest into membership program as required.
- Speak with guests to ensure satisfaction with food and service, and attend to complaints
- Let Rec Room leadership know about necessary dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Support and co-ordinate activities of food and beverage servers and other serving staff
- Accept payment from guests for food and beverage and games as required
- Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
- Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
- At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
- Attend to customer complaints satisfactorily.
- Report any suspicious packages or parcels to management without delay.
- Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
- Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
- Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
- Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
- Attend meetings and training courses as required.
- Contribute and create an environment for a guest to “Tell Better Stories”
- Welcome all guests with a warm, friendly greeting.

Qualifications

Requirements:

- High school diploma or GED required. Applicants must be 18 years of age or older
- A certificate or diploma in a related field preferred
- Strong customer service and troubleshooting skills
- 1 year of restaurant service experience
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Professional appearance and manners
- Strong work ethic and positive team attitude

Work Conditions:

- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 20lbs may be required

Additional information

No Agency Calls Please

LANG: EN

Inclusion & Diversity

Accessibility

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