Manager, Quality

**JOB OPPORTUNITY - MANGER, QUALITY**

**ORGANIZATION OVERVIEW**

Youthdale Treatment Centres is a leading non-profit and charitable community agency dedicated to serving children, youth, and families from diverse backgrounds and communities across Ontario struggling with complex mental health needs. We work collaboratively through active partnerships between the agency, youth, and families to create meaningful engagement and effective treatment, resulting in positive outcomes.

**EDIB VALUES**

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

**ROLE OVERVIEW**

The Manager, Quality is responsible for ensuring a climate of continuous improvement in all organizational areas through development, updating, implementing and monitoring quality assurance systems and programs to control and assure the safety, quality and advancing of Youthdale’s Strategic Plan. The Manager, Quality will also lead the organization in its ability to utilize data to make decisions

This position supports the Senior Director, Quality & Evaluation with reports to funders regarding service statistics and performance indicators, and developing and overseeing the agency’s Strategic Quality Improvement Plan.

**POSITION FOCUS**
- Provides leadership in implementing multi-year strategic plan and monitors, tracks, and reports performance on a regular basis
- Leads the organization in utilizing data for decision-making
- Participates on Youthdale’s committees related to quality, accreditation, and performance
- Supports the development of organizational quality improvement plan and leads implementation of initiatives and projects to advance the quality improvement agenda
- Supports the Senior Director, Quality & Evaluation with the development and implementation of performance management plan (including the development of an agency scorecard with key performance measures)
- Flags areas of improvement based on review of performance measures to Senior Leadership and helps facilitate a Quality Improvement process to address identified gaps
- Supports the Senior Director, Quality & Evaluation in preparing reports to Senior Leadership and the Board of Directors on evaluation, performance measurement and quality initiatives
- Provides administrative support and follow‑up for action items and initiatives related to the to the Board of Director’s Quality Committee and/or working groups, and acts as a resource person to various committee members
- Provides leadership for the implementation of quality improvement projects and evaluation of programs which are data informed and based on evidence informed/based practice
- Embeds client engagement approach and health equity lens to organizational quality improvement projects and initiatives
- Provides direct supervision to Systems Analyst, who conducts statistical analyses and provides interpretation of service statistics and performance measurement indicators
- Works collaboratively with Systems Analyst on service statistic information and required funder reports
- Manages the development and maintenance of the agency’s case management and services related reporting
- Manages the implementation, integration and use of information from various information system (CYSIS, Integrated Risk Management software, online Serious Occurrences; collecting and analyzing data for reporting and system planning).
- Supports response to complaints and near miss reports related to the direct service to children and families. Proactively compiles and shares reports with Senior Director, Quality & Evaluation
- Collects, enters, and prepares reporting and analysis for Incidents, Client Safety, Serious Occurrence Reports, Client Experience and Enterprise Risk Management
- Manages the organization’s accreditation process, in conjunction with the Senior Director, Quality & Evaluation; develops and supports mechanisms for maintaining compliance with accreditation standards
- Supports the Senior Director, Quality & Evaluation with Health Record Management
- Assists in the development, coordination, implementation and evaluation of emergency preparedness plans and procedures
- Champions client engagement culture and approach within the organization and the Children’s Mental Health sector
- Participates in regional, and provincial committees, communities of practice, and working groups related to this portfolio, as requested
- Act as a neutral broker when working with the diverse group of leaders and communities in moving key stakehold