Housing Case Manager

**Employment Type**:Full time
**Schedule**:Monday to Friday, from 9:00 a.m. to 5:00 p.m.
**Reporting to**:Housing Supervisor
**City**:Saskatoon
**Number of Positions to Fill**:1
**RFR #**:1266

Reporting to the Housing Supervisor, the Housing Case Manager is a member of a multidisciplinary team in the housing program. There will be an emphasis on skill development for independent living in areas such as financial literacy, employment, and connection to long-term/post program community based supports such as mental and physical health, social and recreational programs, cultural supports, and others. The role of the Housing Case Manager is to support clients in maintaining housing. In addition, the Housing Case Manager will support clients with instrumental activities of daily living and developing goal-oriented plans. The role will help identify social activities for clients as well as opportunities to volunteer or engage in other meaningful activities. Additional responsibilities include ensuring the physical, emotional, social, and spiritual well-being of the clients in the program by working collaboratively with their support systems to encourage client independence, community engagement and housing stability.

**DUTIES AND RESPONSIBILITIES**:

- Connect with clients on an on-going basis to assist in maintaining permanent, long-term housing including finding secure housing for clients
- Assess client’s level of intoxication, risk factors, immediate needs and vulnerabilities and then inform supervisor of any concerns
- Advocate with clients, and empower them to become their own advocate
- Meet, transport, attend client meetings and appointments, as required.
- Build rapport with clients to support achievement of goals identified in their goal plans
- Connect with clients on an on-going basis to ensure that their daily needs are met and to assist in building skills of daily living
- Provide medication assistance to residents who use the medication assistance program and coordinate with pharmacies as needed
- Provide an open and welcoming environment for clients to share their housing concerns and address clients’ housing needs
- Support the working relationship between the client and their support network; ensuring clear lines of communication with outside organizations who serve the client
- Collaborate with internal services and external agencies to ensure the client receives wrap-around supports
- Manage a client caseload as assigned by the Housing Supervisor
- Educate clients about their rights and responsibilities within the system.
- Document client interactions, referrals, progress, and any change in behaviour
- Develop Resident Care Plans
- Complete incident reports as required, and adhere to all Health & Safety and HR policies and procedures
- Complete required training including but not limited to FOIP, First aid and CPR, Naloxone, NVCI and De-escalation certification and attend meetings
- Maintain professionalism and adhere to all policies and procedures including but not limited to Health & Safety and HR policies and procedures
- Other duties as assigned

**MINIMUM QUALIFICATIONS AND SKILLS**
- Diploma or an undergraduate degree in related field
- Minimum of 1 year of experience working with marginalized individuals
- A passion to be part of ending homelessness in Saskatchewan
- Cultural sensitivity and respect for client individuality and self determination
- A broad knowledge of and experience working with Indigenous communities is an asset.
- Ability to interact with a variety of individuals
- Strong communication skills and ability to work within a cross-functional team
- Strong administrative and computer skills
- Conflict resolution skills and ability to manage residents in crisis situations
- Ability to de-escalate situations while remaining calm and professional
- Must be able to drive and meet all TMS requirements to do so (driver’s license, personal vehicle, $2 million liability insurance and driver’s abstract required)

**WORKING CONDITIONS**
- Full-time schedule requiring some flexibility
- Scheduled/unscheduled on call and call-ins required when necessary to meet the need of the department.
- Fast-paced and demanding work environment
- May be exposed to infectious waste, diseases and conditions
- Moderate physical effort required such as lifting, standing, walking, are required to successfully accomplish the essential job functions
- Moderate to high mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, and responding to highly intense situations
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to re