Operations Supervisor

1 day ago

Truro, Canada REgroup Full time

The **Operations Supervisor **oversees the efficient operation of all functions within the branch. The Operations supervisor is a strategic thinker striving for excellence with customer service levels, employee engagement and contract performance.

**Primary Duties and Responsibilities**:

- Supervise a staff of drivers, helpers and administrators within a designated division to ensure work is being performed in a timely and courteous manner
- Schedule labour hours and truck usage to targets
- Ensure sufficient daily staffing levels.
- Respond to customer and driver issues.
- Perform route audits to ensure safe and efficient procedures are followed; identify possible training needs, and coach drivers and helpers.
- Monitor and manage the GPS system for idling and engine off time.
- Ensure continued compliance and adherence to Company policies and procedures with respect to operations and safety requirements.
- Assist in accident and/or injury investigations, or property damage claims to ensure timely reporting and resolution
- Plan and prepare for seasonal fluctuations in service regarding driver/helper needs and work with Maintenance department on vehicle needs.
- Maintain a working relationship with contract contacts.

**Additional duties as assigned below**:

- Daily reporting to contract contracts according to contract deliverables
- Productivity reporting to management through GPS reports
- Interviewing drivers, helpers
- On route safety observations
- Morning startup presence for majority of drivers
- Basic dispatch coverage when needed
- Other duties as assigned

Schedule:

- Monday to Friday

Work Location: In person

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