High-net-worth Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds.

Come join our team

What you’ll do:
- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures- Responsible for the issuance of payments to vendors, customer and experts- Maintain the accuracy and integrity of data collected in Aviva systems- Analyze estimates, value of claims, negotiate, and settle claims accordingly-
- Communicate policy coverage and benefits to customers- Investigate and document cause of loss and quantum-
- Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property- Maintain relationships with internal and external partners involved in management of customer claims- Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements - where required- Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity- Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.- Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events- Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance- Maintain the accuracy and integrity of data collected in Aviva systems- Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures- Continuous improvement of customer experience/outcomes, indemnity and expense excellence- Measured demonstration of relevant Regulatory and Legislative compliance

What you’ll bring:
- Minimum 4+ years of first party claims handling experience focusing auto claims. Property Claims experience is considered an asset.-
- Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter- CIP or FCIP Industry designation or other relevant professional insurance qualification- University Degree or College Diploma or equivalent Property technical work experience- Superior technical competence in Personal insurance- Experience in handling VIP/high net worth, Private Client claims handling- Basic property claims scoping and estimating understanding/knowledge- Strong verbal and written communication skills - ability to communicate respectfully and compassionately and listen effectively- Computer proficiency; Excel, Word, PowerPoint, Outlook- Superior analytical, problem-solving and decision-making skills- Bilingualism in a second language is considered an asset- Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

What you’ll get- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

LI-MP1 #LI-Hybrid