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Customer Support Agent
2 weeks ago
**Make TourRadar your next adventure**
TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries.
We are a team of adventurers hailing from more than 50 countries. We are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters. We are united by our vision to enrich the world through organized adventures and we can only do that with great colleagues.
Working at TourRadar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.
We are currently looking for a travel enthusiast to join our team in Toronto as a **Customer Support Agent** on a full-time basis.
**What your adventure will look like**:
**Your responsibilities**:
- Answering customer questions and providing information in a professional manner
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
- Handling booking cancellations, changes, payment issues, and adjustments
**What you'll need to bring to your adventure**:
- You love to work with customers and understand their needs
- You are sales-driven and comfortable guiding customers toward a booking
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers
- You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
- You have multitasking abilities and are capable of handling high volumes of enquiries
- You are open-minded, love challenges, are enthusiastic to learn and are interested in travelling
- You don´t know the meaning of “I can’t find the answer”
- You are comfortable working on a rotating roster over 7 days of the week
- You are eligible to work in Canada
**What you’ll discover on your journey with us**:
- Plan your working life with home office and work abroad options
- Experience our organized Adventures first-hand with our Travel Credit System
- Take a break with a minimum global entitlement of 25 paid vacation days
- Focus on your well-being and health with access to Oliva, a leading mental health care platform providing anonymous coaching, therapy, and more
- Learn, grow, and thrive with an individual learning & development budget as well as yearly Development and Reflection Talks (DaRT)
- Engage with like-minded colleagues in a welcoming and open office culture
- Grab a coffee with our leadership team, exchange ideas, and experience the TourRadar values of openness and transparency
- Share stories, snacks, and inspire one another in regular online and on-site team events to connect our global team
As an established scale-up, we value your fresh ideas, unique perspectives, and motivations to contribute to revolutionizing the multi-day adventure industry.
