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Business Assistant Manager

3 weeks ago

Squamish, Canada Bewildher Fitwear Ltd Full time

**Bewildher Fitwear Ltd**
**Business Assistant Manager | Roles and Responsibilities**

Status: Part-Time
Location: Squamish, BC.
Schedule: Flexible 9-12 hours a week

**General Accountability**
The Business Assistant Manager will be responsible for supporting the owner of
Bewildher in various functions including performing administrative and clerical duties to ensure efficient and smooth business operations and providing high-quality service to customers and business partners. They will handle inventory and order processing procedures, data entry, and coordinating with suppliers. They will answer calls, welcome visitors and verify appointments. They will also schedule meetings, assist in budget keeping and human resources tasks, and support the owner on corporate decisions making.

**Organization and Structure**
The Business Assistant Manager reports directly to the owner / operator, Nadine
Manson. Depending on the project, the Business Assistant Manager may delegate tasks to relevant contractors.

**Nature and Scope**
The Business Assistant Manager is goal and solutions oriented, organized, self-starter who thrives working both self-directed and as part of a team. The Business Assistant
Manager has a proven ability to manage customer and client facing communications across various channels while adhering to time and resource limitations, as can be reasonably expected with a small business.

**Specific Accountabilities**
The Business Assistant Manager will perform the following duties and responsibilities:
**1. Customer Service**:
a. Respond to customer and supplier inquiries across multiple channels
- (Shopify, gmail, FB, IG, Tiktok, and LinkedIn)_
b. Follow brand procedures for responding and communication record keeping across all channels. c. Maintain messaging and templates across all channels while using feedback to recommend improvements to the owner.

d. Keep and update a communication plan and adhere to a budget for communication hours. a. Submit a report of any conflicts, issues or follow-ups required to the owner.

**2. Receive Incoming Production Shipments**:
a. Cross-check product deliveries with purchase orders b. Inspect and process production for quality control discrepancies c. Data entry of new inventory across multiple channels _(Shopify and Google_
- Sheets)_

**3. Order Processing and Fulfillment**:
a. Process orders using Shopify and third-party shipping software; confirm order details, create shipping labels and packing slips, and ensure orders are picked, packed and shipped accurately. b. Pack orders in an accurate and timely manner while maintaining signature packaging aesthetic. c. Maintain organisation of items on hold. d. Prepare local pick up orders and notifications, and follow procedure to schedule and confirm collection.

**4. Inventory Management**:
a. Maintain physical and online inventory via regular stock take. b. Keep inventory of packing supplies and arrange re-orders when needed. c. Oversee the processing of imperfect items for sample sales.

**5. Establish and Maintain Ambassador and Community Relationships To**
**Support Brand Growth**: a. Onboard new ambassadors via influencer strategy b. Ensure current sponsors/influencers are contacted on a regular basis c. Oversee the negotiation of collaborations and opportunities for engagement/relationship building. d. Fulfill contractual obligations relating to sponsored giveaways or contests e. Ensure that all ambassador are duly thanked for their efforts

f. Share ambassador posts, feel good stories and other beneficial articles on our website and social media platforms.

**6. Assist With Minor Website Maintenance**:
a. Review Bewildher website regularly for customer-facing issues and recommend corrections to the owner. b. Research new systems and software integrations to improve website efficiency.

**7. Provide General Office Support As Required**
a. As delegated by the owner / operator. b. Work within a team environment and assist others as needed. c. Assist the owner in ensuring the company is compliant with employment laws.

**Skills and Experience**

**Skills**:

- Fluent in English
- Ability to work in French or other languages is considered an asset
- Valid BC Driver’s license required
- Excellent written and verbal communication skills
- Possess excellent interpersonal and communication skills both verbal and written
- Establishing and maintaining record keeping and filing systems
- Ability to exercise judgment to find and communicate solutions to problems where the answer is not apparent.
- Accurately manage changing priorities, ability to manage multiple priorities.
- Self-motivated, flexible and open to changing priorities and managing multiple tasks simultaneously with compressed deadlines.
- Some lifting involved; carrying packages and storage bins up and down stairs.

**Experience**:or, an equivalent combination of education and business-related experience.
- Previous customer service experience
- Previous