Avp, Grs Best Practices

Permanent Full Time

As a key member of the Group Retirement Services Leadership Team, the AVP, Best Practices will report to the VP, Investment Solutions and Enablement. The AVP will define an enablement strategy to support the GRS Business Development and Client Relationships teams. They must be a collaborative leader who can work with a variety of stakeholders and partners including senior leadership, operations, legal, compliance, marketing and communications, product development, and digital teams. The mandate will include oversight over a diverse team including; member education, sales enablement, request for proposal team, strategic account management training/tactics and GRS events.

**What you will do**:

- Define an overall strategy for GRS Best Practices to run, grow, enable and evolve the business
- Enable Strategic Account Management
- Working with GRS Leadership Team, define training needs for the national business development and client relationships teams
- Delivering the tools and analytics to increase proactivity and efficiency of client facing teams
- Oversee the Executive Sponsor program
- Increase effectiveness of Sales Support
- Leadership of the Request for Proposal (RFP) Team
- Ensure consistency of tools and resources used to grow the business
- Modernize client facing toolkits working with key partners in marketing and communications
- Support the development of GRS dashboards within CRM tools
- Monitor adherence to usage of CRM tools
- Training and events
- Create an annual calendar of events for internal teams focused on key thought leadership themes and product launches
- Support agenda development for integrated events (internal and external)
- Drive industry partnership activation working with key partners
- Participate as a speaker in internal/external industry events
- Member Education
- Create and own the national education strategy and framework
- Refine the strategy based on Voice of the Client feedback and achievement of stated OKRs (Objectives Key Results)
- Continually look for new and innovative ways to enhance member engagement through digital mediums and the relevancy of content

**What we are looking for**:

- 15+ years of experience working in Group Retirement Services with successes in both in client facing and operational roles.
- Extensive knowledge of the Group Retirement industry including Capital Accumulation Plans (CAPs) and Investment Only (IO).
- Relevant university education and financial background are considered an asset.
- CEBS or RPA designation preferred
- Success leading diverse high performing teams in an inclusive environment to drive outstanding business outcomes
- Awareness of CRM tools, sales support technology, regulatory developments, and competitor actions is required to optimally create the business plan for Group Retirement Services Best Practices.
- Experience working with key market sources within the advisor, consulting and plan sponsor community.
- Removing barriers, influencing collaborators and creating processes that ensure consistency and efficiency are key skills to ensure business objectives are met.
- Excellent presentation skills
- A drive for results that contributes to change processes that improve organizational performance and creates a culture of accountability
- Experience leading large-scale, complex and fast-paced initiatives during periods of significant change.
- Well-versed in crafting a go-to-market strategy
- A structured thinking approach in critically evaluating business problems and identifying solutions
- Demonstrates effective use of data as a means of advising strategic direction and effective actions to meet those objectives.
- Senior level presence and gravitas, with the ability to project credibility and gain trust and respect at all levels.
- Ability to work optimally within a geographically dispersed team and leverage knowledge across the organization.

The base salary for this position is between **$111,000**:

- $205,500**annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

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You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions o