Client Service Specialist

2 weeks ago

Vaughan, Canada Felix Global Full time

We have the privilege to work with a legacy client of ours that is seeking immensely talented Client Service Specialists. These individuals will support a broad array of products and client-specific solutions.

If you feel you are intellectually curious and would like to work with a creative team to solve a wide variety of challenges through ingenuity - and you value the benefits of direct client and user interaction - this would be a great fit

A little bit about the responsibilities of the role:

- will manage a portfolio of clients. As the first point of contact for clients

strategic and day-to-day operational needs, this individual will develop their client relationships and be a liaison between their team and the organization in order to respond to questions and requests;
- will need to know who to engage in the organization to make things happen. This will involve constant collaboration with peers; technical and support teams, Executives, etc. and it is a given this will involve tracking and documentation to understand projects, allocation, status, potential obstacles, alignment of direction, etc.,
- The role is highly cross-functional and requires successful multi-tasking (project co-ordination) while collaborating with the team as well as client business and technology teams

Requirements & experience to make you successful:

- Genuinely enjoys interacting with people and helping to figure things out;
- Definitely like puzzles and read about and/or fiddle around with technical things;
- Hates it when not organized, loves lists, and can’t live without scheduling their world;
- Confident about both verbal and written communication skills, and always tries to be clear, concise, and influential no matter who they are talking or writing to;
- Ability to organize, track and report on initiatives, projects, resources, etc. using defined templates and processes, and where experience with implementing JIRA or similar tool is beneficial;
- Must-have high-speed keyboarding skills and a high degree of proficiency with Microsoft Office products (Word, Excel, PowerPoint);
- Minimum of 3-5 years of client service and/or project management experience;
About the company:

- Reward and recognition for individual and team performances
- Proudly Canadian company established 25 years ago and still growing
- Incredible tenure within the team
- Career growth
- Free parking
- Onsite working

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally entitled to work in Canada?

**Experience**:

- Project management: 1 year (preferred)

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