Automotive Service Advisor
3 days ago
**Job Summary**
**Chinese Language Necessary**
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service while facilitating the repair and maintenance of vehicles. Your mechanical knowledge and strong communication skills will be essential in ensuring customer satisfaction and promoting our services effectively.
**Duties**
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services and repairs needed, utilizing your mechanical knowledge.
- Prepare accurate estimates for service work and communicate them to customers clearly.
- Handle cash transactions and maintain accurate records of sales and services.
- Upsell additional services based on customer needs and vehicle condition.
- Coordinate with technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area, ensuring compliance with dealership standards.
**Qualifications**
- Proven experience in a customer service role, preferably within an automotive dealership environment.
- Strong mechanical knowledge related to automotive repair and maintenance.
- Excellent communication skills, both verbal and written, to effectively interact with customers.
- Experience in sales or upselling automotive services is a plus.
- Ability to handle cash transactions accurately and responsibly.
- A positive attitude with a commitment to delivering outstanding customer service.
- Strong organizational skills with the ability to manage multiple tasks effectively.
Join our team as an Automotive Service Advisor where your expertise will contribute to our commitment to quality service and customer satisfaction
Pay: From $2,500.00 per month
**Benefits**:
- Dental care
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Chinese (required)
Work Location: In person
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