Customer Experience Associate

2 weeks ago

St Thomas, Canada Z-Lite Full time

Since 1987, Z-Lite has been creating a beautiful array of quality interior and exterior residential lighting. We currently have a very exciting opportunity for an individual who has a positive and professional attitude to join our Customer Service team Z-Lite is looking for a self-motivated individual with an outgoing and friendly disposition. If you are a cheerful individual with willingness to learn and take on new challenges, we would love the opportunity to meet with you

**Salary**: Starting at $17.00 hourly for 40 hours per week

**Anticipated Start Date**: As soon as possible

**Terms of Employment**: Permanent Full-Time

**Employment Conditions**: Day

**Language**: English

**Education**: Secondary (High) School Graduation Certificate or equivalent experience.

**What is the opportunity?**

To join our team as a customer experience associate. You will be the main point of contact for all customer needs, placing orders, resolving issues, providing support. Our customer experience associates are a key element of our business.

**What will you do?**
- A large volume of data entry - entering customer orders, updating customer accounts
- Determine customers needs and provide appropriate assistance ensuring the customer is provided with an excellent customer service experience
- Learn the product line and gain knowledge in how lighting works
- Build and maintain exceptional customer experiences
- Handle customer issues by providing solutions in a timely manner
- Investigate claims and damages
- Learn and understand defective and warranty policies and process claims
- Issue return authorizations

**To be successful in this role, you must have**:

- Exceptional communication skills including writing skills with attention to detail and grammar
- Ability to multitask and adapt to changes quickly
- Impeccable telephone mannerisms
- Strong analytical and problem-solving skills
- Strong technical understanding and the ability to learn new programs
- High proficiency in Microsoft programs, especially Outlook
- High attention to detail
- Display a high degree of integrity and patience
- Willingness to take ownership of success and failures
- The ability to accept feedback and grow from it
- Think creatively and out of the box to solve complex complaints
- Ability to organize simultaneous tasks
- Ability to work in a fast-paced environment and meet deadlines

**Salary**: From $17.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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