Guest Experience

3 days ago

St Catharines, Canada Lost 'n Found Yoga Full time

Are you obsessed with wellness and love connecting with people? Join us as our full-time Guest Experience & Sales Lead If you're ready to bring your skills to a buzzing yoga and Pilates studio and create unforgettable experiences, we want to meet you

We are an authentic, welcoming community that provides professional, high-quality yoga and Pilates. We support individuals of all ages and abilities to reach their lifestyle goals, whether they are beginners who can't touch their toes or veterans who can stand on their heads. As a training facility, we continually pursue excellence through a modern, scientific lens in our teaching approach.

The Game Plan:

- **Be the Experience Architect**: Warmly welcome clients, address questions, resolve concerns, and ensure everyone feels part of our community.
- **Drive Sales & Membership Growth**: Promote memberships, packages, and special events to meet and exceed sales goals. Track leads effectively to maximize conversions and retention.
- **Community Connection**: Build solid relationships with clients and act as the point of contact for feedback and inquiries.
- **Manage the Daily Flow**: Manage the front desk, organize the space, and ensure a welcoming environment to keep the studio running smoothly.
- **Inspire & Empower the Team**: Supervise the front desk team, managing schedules and delegating tasks efficiently in a dynamic, sometimes distracting environment.
- **Fuel Creative Marketing Moves**: Collaborate on marketing strategies and engage with clients on social media to promote events, special offers, and new classes.

Your Superpowers:

- **Your Journey**: 5+ years in customer service, sales, or management roles (preferably in wellness or fitness)
- **Tech Wizard**: Proficient with lead-tracking software, scheduling tools, and social media platforms
- **Multitasking Pro**: Excellent ability to stay organized and handle multiple priorities with ease
- **Team Player**: Positive, proactive attitude with the ability to motivate staff
- **Calm in the Chaos**: Ability to thrive in a busy, high-energy environment
- **Bonus**: A personal practice in Pilates or yoga is a plus

Perks:

- Competitive salary and benefits
- Staff membership and discounts
- Opportunity to be part of a growing, community-focused wellness space

If you're passionate about fitness, thrive in a fast-paced environment, and have a talent for sales, we’d love to meet you Send us your resume and a cover letter explaining why you’re the ideal fit.

**Benefits**:

- Casual dress
- On-site parking
- Store discount
- Wellness program

Work Location: In person

Application deadline: 2025-08-01

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