Ops Delivery Support

**SUMMARY**

Reporting to the Parts Manager, the OPS Delivery Support is primarily responsible for delivering and picking up parts on behalf of the Dealership and is done in conjunction with the Outside Parts Salesperson for each customer. This position is a direct point of support for our growing OPS Department and will be in contact with many of our customers through our deliveries and may support the Outside Parts Salesman in soliciting parts business from assigned accounts through business associates/acquaintances, phone contacts and may lead to prospecting to obtain new potential customers. Able to multi task, has good time management skills and enjoys new and interesting challenges. Outgoing personality with a love for dealing with a variety of people. Understands that Customer satisfaction is our greatest commitment and quality service is our greatest accomplishment.

**DUTIES AND RESPONSIBILITIES**:

- Picks up and delivers parts and equipment to customers, wholesale accounts and vendors alongside the Outside Parts Salesman
- Acts as a public relations liaison for the dealership.
- Visits assigned customers on a regular schedule that serves and services the customer’s needs. Provides objective and solution driven guidance
- Communicates parts orders to the parts counter people. Advises whether customer order status is stock or emergency. Checks to see if there will be any possible problems with delivery or availability
- Quick response time to a customer’s complaint.
- Work professionally and co-operatively with other employees. Maintains a good attitude and solid work ethics
- Works with Parts, Service and Sales Departments to meet and exceed customer’s expectations
- Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean and making sure required inspections are performed. Advise Parts Manager if truck needs major repairs and/or maintenance
- Maintain a clean driver’s abstract
- Unloads truck each night and turns in all paperwork and undelivered parts
- Report any accidents or incidents that require attention
- Other duties as required

**QUALIFICATIONS**
- Minimum 1 years’ experience in similar role considered an asset
- Valid Class 5 driver’s license (Class 1 an asset)
- Must be professional and organized and able to work in a high pressure environment safely
- Must be able to present yourself in a positive, professional manner to colleagues and customers
- Able to communicate in clear English with the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations and company policy/procedures
- Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public

**BENEFITS**:
Why work for New West Truck Centres? Here’s why:

- Our company is one of the busiest Heavy Truck Dealerships in Alberta and our growth potential is out of this world. We believe in growing our staff and developing them into specialty coordinators, supervisors, and managers.
- Do you want to work for a positive team all with the same thing in mind - taking care of their customer?
- Do you want to work for a company that encourages entrepreneurial spirit?
- Do you want to make a difference at one of the most progressive and forward-thinking companies in Alberta?
- If all this wasn’t enough, we also include a benefit package consisting of:

- Life and Accidental Death and Dismemberment Insurance
- Short Term Disability
- Long Term Disability
- Health
- Dental
- Vision
- Health Spending Account
- Paid training
- Longevity Recognition
- Bonus (when applicable)

**We want to thank everyone for applying, however only applicants that possess the required knowledge will be considered for the position.**

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- delivery driving: 1 year (preferred)

Work Location: One location