Laptop/desktop Repair Technician- Level 2

**Basic Duties & Responsibilities**
- Performs primary and secondary diagnosis and repair units which includes but are not limited to failed electronics devices, circuit boards and handheld devices using a variety of diagnostic tools
- Performs configuration of electronics devices which includes but are not limited to MDM Management, PC Doctor, device inspection, and flashing
- Drives continuous improvement on test yields, work in progress (WIP), test coverage and no trouble found (NTF) reductions
- Collects data and interprets failures and communicate to support team
- Utilizes schematics and diagnostic guides to determine the proper functioning of component, parts, and/or swap components
- Identifies failures and communicates findings to higher level Technicians and/or Engineers
- Operates production repair/test equipment and provide guidance to other technicians
- Subject to established practices and procedures in a specific technical discipline
- Gathers, interprets and enters failure data information into computerized tracking system and prepares reports
- Assists and performs test on repaired devices as needed
- Escalates test failure issues to higher level technicians and operations support team
- Performs advanced isolation and deep dive to identify root cause
- Provides training and support to entry level technicians
- Complies and follows all procedures within the company security and health policy
- Exhibits proficiency in the use of tools assigned
- Utilizes process documentations such as but not limited to the following; schematics, BOM’s, visuals, debug, repair, testing tools, repair manuals and procedures
- Supports and assists lower-level technicians to troubleshoot products
- Analyzes daily reports and recommend solutions to technical problems as required
- Understands, recognizes and executes Ivy Technology Toronto production requirements, rules, policies and procedures ensuring compliance of WIP
- May perform other duties and responsibilities as assigned

**Ivy Technology is a fast-paced repair solution and service provider to the largest tech, med-tech, and telecom operators around the world. We are looking for repair technicians who have, the Qualifications below;**
- Electronics Technician or Technologist _with_ A+ Certification or Hand Soldering skills or Equivalent Degree/Diploma
- Advanced PC and Microsoft Office (Excel, Word, Outlook) skills
- Must have prior experience repairing electronic devices and components, capable of debug, rework and functional tests and OS upload - should be able to open and close various devices at ease
- Must have at least 2 years of prior technical work experience
- Advanced diagnostic skills
- Ability to adapt in a fast-paced environment
- Ability to operate a personal computer including using applied operating system and related software
- Be independent and take the initiative to resolve the problems

**Skills**
- Advanced diagnostic skills
- Ability to comprehend and execute to ensure SLA compliance requirements are met
- Strong attention to detail and problem-solving skills
- Ability to adapt in a fast-paced environment
- Ability to elaborate the failure analysis to support team
- Must have the capability to navigate without assistance
- Ability to coordinate and perform multiple tasks
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to operate a personal computer including using applied operating system and related software
- Be independent and take the initiative to resolve the problems

**Minimum Target**

**The Minimum Targets are dynamic in nature and should be within acceptable RR standards and will enhance with the continous improvments in process or equipment**
- Ability to troubleshoot and repair minimum 10 laptops units per day or
- Ability to troubleshoot and repair minimum 10 system boards per day
- Ability to Test 12 Repaired System board per day or
- Ability to repair minimum 20 A Class units per day or
- Ability to repair minimum 10 B Class units per day or
- Ability to repair 7 C Class unit per day

**Salary**: $19.95 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- Profit sharing

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Are you eligible to work 40 hours per week in Canada?
- Are you located within the GTA?

**Experience**:

- laptop repair technician: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- CompTIA A+ (preferred)