Customer Service Representative

1 week ago

Port Alberni, Canada Budget Car & Truck Rental Full time

**Job Description - Customer Service Representative**

**Customer centric position with a service-based sales program that can significantly increase your income**

**Reports to**:
City Manager

**Position Summary**

Devon Transport prides ourselves in providing efficient and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work environment.

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Following service-based sales recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.
- Clean cars and trucks as needed

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

**Qualifications and Experience**
- General communication with team members.
- General customer service.
- Class 5 driver’s license. **(required)**_Drivers abstract will be requested upon hire_
- Sales experience considered an asset

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.
- Vehicle knowledge considered an asset.
- Sale skills considered an asset
- Time management skills

**Working Conditions**
- Schedule that includes weekends and holidays
- Mix of shifts based on location hours up to 9.5 hours in a day
- Work alone and in a team
- Ongoing training and feedback.

Pay: $18.50-$19.50 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 10 hour shift
- Day shift
- Every Weekend

Licence/Certification:

- Class 5 Licence (required)

**Location**:

- Port Alberni, BC (preferred)

Work Location: In person

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